Ghost Calls

“Thank you for calling Michigan Treasury Verification Services. My name is ________, May I have your Quiz ID?"
IF NO RESPONSE

“Thank you for calling Michigan Treasury Verification Services. My name is ________, May I have your Quiz ID?"

Then if caller still doesn’t respond …. Confirm that the caller can hear.
“This is                  with Michigan Verification Services can you hear me?"

"If you can hear me I cannot hear you, Please give us a call back."

Disconnect the line & disposition the call as non productive - dead air/ghostcall. 

“Thank you for calling Experian Verification Services for CMS. My name is ___________. May I please have your reference number including any dashes"

IF NO RESPONSE

“Thank you for calling Experian Verification Services for CMS. My name is ___________. May I please have your reference number including any dashes"

Then if caller still doesn’t respond …. Confirm that the caller can hear.
"This is ________ with Experian verification services, can you hear me?"

"If you can hear me I cannot hear you, Please give us a call back."

Disconnect the line & disposition the call as non productive - dead air/ghostcall. 

If the caller puts you on hold after 1 minute check in with the caller:
"Hello just checking in are you still with me?"
Wait for 1 more minute (total of 2 mins holding) then read the ghost call script :
"This is ________ with Experian verification services, can you hear me?"

"If you can hear me I cannot hear you, Please give us a call back."