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Anytime you CANNOT populate OOW questions please refer to the process below
Select "reporting" in the top right & then you can search by date range or customers name.
Select "reporting" in the top right & then you can search by date range or customers name.
Search to see, name, OOW score, & decision
Search to see, name, OOW score, & decision
"I can see you have called in multiple times. Because of the amount of failed attempts we would not be able to assist you over the phone until we can generate the security questions in 30 days . At this time you would need to reach out to the MI treasury line/refer to the CMS website . You can however file manually & mail in the documents needed. "
Busque para ver, nombre, puntaje OOW y decisión
"Puedo ver que ha llamado varias veces. Debido a la cantidad de intentos fallidos, no podremos ayudarlo por teléfono hasta que podamos generar las preguntas de seguridad en 30 días. En este momento, deberá comunicarse con la línea de tesorería de MI/consulte el sitio web de CMS. Sin embargo, puede presentar manualmente y enviar por correo los documentos necesarios.
What happens when a customer fails multiple times?
What happens when a customer fails multiple times?
(WE CANNOT TELL THE CUSTOMER THE AMOUNT OF ATTEMPTS ALLOWED)
When a customer fails more than 3 times we are then Locked out from getting questions to present for 30 days .
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