Escalated calls

Anytime a caller is wanting to speak with a sup due to not being able to be verified Please read verbiage below:

MI
"At this time a supervisor would not be able to assist as we are the verification Dept . We can only refer you to the Michigan Treasury line at 517-636-4486 & you may request a Supervisor there."

CMS
"At this time a supervisor would not be able to assist as we are the verification Dept . We can only refer you back to the website or you can contact the company you are needing verification for to check other options"

"I have to ask you to keep the call professional or I will have to disconnect the call"
If caller continues to be rude/cussing

"Again, I have to ask you to keep the call professional or I will have to disconnect the call"
If caller continues. 

"Okay I have warned you twice to keep the call professional, at this time I am disconnecting the call. Thank you for calling Experian verification services again my name is_____. Have a great day"