Disclosures (READ VERBATIM)

**Do not press submit button to generate OOW Questions until you have read Disclosure Below)

"I have located your original transaction and have the information that is required for me to proceed. In order to further assist you I need your verbal authorization to access your consumer credit profile for the purposes of Identity Proofing you today. Do I have your permission to continue?" 

"In order to further assist you I need your verbal authorization to access your consumer credit profile. The information obtained will only be used for the purposes of identity proofing. Do I have your permission to continue? and then Thank you, Name, I will now attempt to generate your identity screening questions."  

**If there is someone with the caller you must read the Third Party Disclosure VERBATIM

"Before we continue, may I have your permission to discuss your sensitive personal identifiable information while another person is on the phone line or in the room with you?" (VERBAL YES NEEDED) "May I please have the name of that person with you?"

"If needed, do you give permission for _____(Name of 3rd Party)___ to provide me with the information needed to complete your transaction? Please understand you will need to provide answers to the verification questions."

(VERBAL YES NEEDED)

If a consumer is using a relay service, we MUST read the 3rd party disclosure and accept the call!​​​​​​​

Read the Disclosure:

Before we continue, please understand that the interpreter may have access to your personal data that is associated with your consumer credit profile. Do you agree to continue with the interpreter who will be assisting with the verification process?

If the caller is on hold for more than 5 minutes, please disconnect from the translator line and say this to the caller:

"I am sorry, Name. We do not currently have an interpreter available. Please call us back between 9am and 5pm Monday through Friday in your local time zone. We will be happy to help with translation then."

Please do not ask the caller to explore verification options with the website.