In an effort to make participation more financially-attainable, we've enabled payment plans for the Work Exchange Deposit. Payment plans are available at checkout through 'Klarna'. For more information on payment plans, click here 👈
Once you complete your work requirement, the Work Exchange Directors begin the process of refunding the refundable portion of your Deposit. If you purchased a GA or VIP ticket, please note we do not offer refunds for existing ticket purchases -- you will need to sell your ticket and pay the Work Exchange deposit to confirm your participation. Non refundable impact fee + Stripe merchant fees are retained. Refunds will take up to 5-7 business days after the event to appear in your bank account.
If you do not complete ALL the shifts you signed up for you will not receive a refund-- not even a partial refund.
If you violate any of the Work Exchange Agreement
If violate the Envision Standards of Conduct, linked below.
If you cancel your participation less than 14 days prior to the event. The Cancellation Deadline is February 9, 2026 -- cancelling after this date risks forfeiting your entire deposit!
No, if you fail to show up for a shift and do not pardon the absence and re-schedule the shift, you forfeit your ENTIRE refund.
• Theft or Dishonesty
• Disrespect toward fellow employees, customers or other members of the public on or near work premises
• Failure to be at the workplace, ready to work, at the regular starting time
• Willfully damaging, destroying, or stealing property belonging to fellow employees or the Company
• Fighting or engaging in unsafe horseplay or disorderly conduct
• Being inebriated during shift hours
• Insubordination: refusing or failing to carry out the reasonable instructions of a Manager or Managing Member
• Insolence: insulting a Manager or Managing Member at the workplace
• Leaving your workstation (except for reasonable personal needs) without permission from your Manager.
• Ignoring work duties or loafing during working hours
• Unauthorized or illegal possession, use or sale of alcohol or controlled substances on work premises or during working hours, while engaged in company activities or in company vehicles
• Sexual Harassment
• Physical or Emotional Harassment, including but not limited to using threatening or abusive language or gestures toward an employee or customer
• Willfully or habitually violating safety or health regulations
• Public Nudity.
• Being tardy or taking unexcused absences from work
• Not taking proper care of, neglecting, or abusing company equipment and tools
• Using company equipment in an unauthorized manner
• Unauthorized possession, use or sale of weapons, firearms or explosives on work premises
• Performing outside work or use of company property, equipment or facilities in connection with outside work or personal use while on Envision time
• Poor attendance or poor performance
• Assisting in unauthorized entry into the festival through a security checkpoint or by other means
These examples are not all inclusive. We emphasize that discharge decisions will be based on an assessment of all relevant factors.
Please review the Cancellation & Illness Policy.
If you are unable to fulfill the obligations you committed to, we would prefer to re-negotiate the terms (by switching you to a different phase of the production) so you're still able to participate.
To cancel your participation, please complete the cancellation form which can be found in your confirmation email. The Cancellation Deadline is February 9, 2026 -- cancelling after this date risks forfeiting your entire deposit!
Refunds will take up to 5-7 business days to appear in your bank account once initiated. Non-refundable fees are strictly non-refundable.
No, Work Exchange Deposits are non-transferable. We accepted you based on your application, not your friend. And even if we also accepted your friend's application, transferring your Deposit makes tracking difficult.
The non-refundable Impact Fee covers the cost of the program (meals, t-shirts, admin costs like the self-scheduling platform, etc.).
Note: Stripe merchant fees associated with your deposit purchase are retained in addition to the impact fee (roughly +$20 for Internationals & +$10 for Latin Americans)
Yes! In your confirmation email, there is a link to update your information (name, email, etc), which will offer you the option to change your card on file, for a small $.50 fee