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Digital Innovations to Provide Safe, High Quality and Efficient Healthcare
6. Contact Your Care Provider
6. Contact Your Care Provider
Once the ‘Contact your Care Provider’ button is clicked it directs into this page which shows the buttons into Enquiries to Care Provider and Messages from Care Provider.
6.2. Messages from Care Provider
6.2. Messages from Care Provider
Providers can direct an individual or bulk messages to the consumer(s) through this interface.
6.2.1. Message Details
6.2.1. Message Details
As in enquires it is possible to continue with a follow-up consumer-provider conversation here as well.
6.2.2. Opening Message Attachments
6.2.2. Opening Message Attachments
Further, in this messaging Provider can provide a resources (external/internal links, uploads, images, material) and those can be visible here through the App or through the web browser in the mobile.
6.2.3. Message Sending and Responses by the Provider through the Web App
6.2.3. Message Sending and Responses by the Provider through the Web App
Path: Patient Profile --> Patient Partnering Interface --> Messages from Care Provider to Consumer;
Provider can send messages to consumer via the app with or without other additional sources using below interface.
Attaching files, links from the provider site;
6.3. Shortcut to Enquiries and Messages
6.3. Shortcut to Enquiries and Messages
There is a shortcut button in the Menu which leads to unseen Messages and Enquiries with unseen responses.
Once the above button is touched it shows a popup alert with unseen message and enquiry responses counts with the shortcut buttons to leading more relevant details and directly into to relevant pages.
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