CXL- KNOWLEDGE BASE

TEMPLATES

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RRW - USER VERIFICATION

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REQUEST REVIEWReason: The agent is unable to process this cancellation without direct verification from the user.The representative seems suspicious; I will call back tomorrow to try again.Agent Name:

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(☞ﾟヮﾟ)☞ SUCCESS ☜(ﾟヮﾟ☜)

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SUCCESSFULLY CANCELLED
(Success on VICI; Cancelled on Admin)

SUCCESSFULLY CANCELLEDFurther Charges: (None or [Number])Refund: (None/ Requested/ [Exact Amount])Time Frame: [Number] Business Days
Refund will reflect thru: ([Last 4 of Card]/ PayPal/ Apple Pay/ Apple Credit Card/ Original Payment Method)
Confirmation: (Email → Conf No. or Ref No. or Text Message or Mail or Letter → Agent ID → Verbal)
Additional Note/s:

Remaining Access: "MM/DD/YY"
Waived:

"$___ Termination Fee""$___ Remaining or Past Due Balance"

Payments Left: [Number] more Month/s for $___

Agent Name:

USER ALREADY SET TO CANCEL
(Success on VICI; Cancelled on Admin)

USER ALREADY SET TO CANCELFurther Charges: (None or [Number])Refund: (None/ Requested/ Already Processed on the Same Date/ [Exact Amount])Time Frame: ([Number] Business Days/ Same Date)
Refund will reflect thru: ([Last 4 of Card]/ PayPal/ Apple Pay/ Apple Credit Card/ Original Payment Method)
Confirmation: (Email → Conf No. or Ref No. or Text Message or Mail or Letter → Agent ID → Verbal)
Additional Note/s:

Remaining Access: "MM/DD/YY"

Waived:

"$___ Termination Fee""$___ Remaining or Past Due Balance"

Payments Left: [Number] more Month/s for $___

Agent Name:

ALREADY CANCELLED
(Success on VICI; Cancelled or Already Cancelled on Admin)

ALREADY CANCELLED SINCE "MM/DD/YY"Further Charges: (None or [Number])Refund: (None/ Already Processed on the Same Date/ Requested/ [Exact Amount])Time Frame: ([Number] Business Days/ Same Date)
Refund will reflect thru: ([Last 4 of Card]/ PayPal/ Apple Pay/ Apple Credit Card/ Original Payment Method)
Confirmation: (Email → Conf No. or Ref No. or Text Message or Mail or Letter → Agent ID → Verbal)
Additional Note/s:

Remaining Access: "MM/DD/YY"

Waived:

"$___ Termination Fee""$___ Remaining or Past Due Balance"

Payments Left: [Number] more Month/s for $___

Agent Name:

CANCELLED THRU IVR
(Success on VICI; Cancelled on Admin)

CANCELLED THRU IVRFurther Charges: (None or [Number])Refund: None
Confirmation: (Email → Conf No. or Ref No. or Text Message or Mail or Letter → Agent ID → Verbal)
Additional Note/s:

Remaining Access: "MM/DD/YY"

Payments Left: [Number] more Month/s for $___

Agent Name:

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NMI/ NN/ RR

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NEED MORE INFORMATION
(NMI on VICI; NMI or RRO on Admin)

NEED MORE INFORMATION

Please provide the correct oneAgent Name:

RR-WHITE or RR-ORANGE
(Call Back , NN, or NMI on VICI)

REQUEST REVIEWReason: Agent Name:

NOT CANCELLABLE
(NN on VICI)

NOT CANCELLABLEReason: Agent Name:

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PROVIDER SPECIFIC

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FUBOTV/ WEIGHT WATCHERS
(Success on VICI; Cancelled on Admin)

CANCELLED THRU IVRFurther Charges: (None or [Number])Refund: None
Additional Note/s:

Remaining Access: "MM/DD/YY"

Payments Left: [Number] more Month/s for $___

Agent Name:

LAWDEPOT CANCELLED
(Success on VICI; Cancelled on Admin)

SUCCESSFULLY CANCELLEDConfirmation: (Email → Conf No. or Ref No. or Text Message or Mail or Letter → Agent ID → Verbal)
—Further Charges: (None or [Number])(include if Rep Acknowledged; otherwise, remove this)—Refund: (None/ Requested/ [Exact Amount])(include if Rep Acknowledged; otherwise, remove this)
—Time Frame: [Number] Business Days (include if you processed it on your call, if not remove this)—Refund will reflect thru: ([Last 4 of Card]/ PayPal/ Apple Pay/ Apple Credit Card/ Original Payment Method)(include if you processed it on your call, if not remove this)
Additional Note/s:

Rep was unable to verify any other information
User may check his/her email to verify if the refund was made or not

Agent Name:

LAWDEPOT ALREADY CANCELLED
(Success on VICI; Cancelled or Already Cancelled on Admin)

ALREADY CANCELLED SINCE "MM/DD/YY"Confirmation: (Email → Conf No. or Ref No. or Text Message or Mail or Letter → Agent ID → Verbal)
—Further Charges: (None or [Number])(include if Rep Acknowledged; otherwise, remove this)—Refund: (None/ Already Processed on the Same Date/ Requested/ [Exact Amount])(include if Rep Acknowledged; otherwise, remove this)
—Time Frame: ([Number] Business Days/ Same Date)(include if you processed it on your call, if not remove this)—Refund will reflect thru: ([Last 4 of Card]/ PayPal/ Apple Pay/ Apple Credit Card/ Original Payment Method)(include if you processed it on your call, if not remove this)
Additional Note/s:

Rep was unable to verify any other information
User may check his/her email to verify if the refund was made or not

Agent Name:

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