This is based on the date of the latest charge on the transaction history, then backtrack 3 months, consider these charges:

• April 25, 2025 - $9.99

• February 25, 2025 - $9.99

• February 12, 2025 - $9.99

• January 25, 2025 - $14.99

Question 1: do you still need to probe the charge on January 25, 2025?

Answer: no need, since the latest charge was on April and the months before April is March and February, completing the 3 months

Question 2: do you still need to probe the charge on February 12, 2025 if it's the same charge?

Answer: yes, you need to, 'cause why are there 2 payments made on February?

This is based on today's month then backtrack 1 year for $50.00 and above charges, consider these charges if today's month is April 2025:

• April 25, 2025 - $9.99

• February 25, 2025 - $9.99

• January 25, 2025 - $49.99

• April 04, 2024 - $57.00

• March 25, 2024 - $89.99

Question 1: do you still need to probe the charge on January 25, 2025?

Answer: no need, since the latest charge was on April and the months before April is March and February, completing the 3 months → $49.99 is below $50.00 and therefore do not count for the 1 Year Rule

Question 2: do you still need to probe the charge on April 04, 2024?

Answer: yes of course, the 1 Year Rule is based on today's month NOT today's date → April 2025 then backtrack to April 2024 and NOT April 25, 2025 then backtrack to April 25, 2024

Question 3: do you still need to probe the charge on March 25, 2024?

Answer: you guessed it, no need, since it's beyond the 1 Year Rule → if today's month is April 2025 then backtrack to April 2024

This is where the refund will reflect and we will only log the refund in the Admin if it goes back to any of the following:

• Last 4 of the card on the Cancellation Data

• PayPal

• ApplePay

• Apple Credit Card

Keep in mind that refunds that will go back to the last 4's found in another ticket or on the transaction history are NOT to be logged in the Admin

This is the topmost part of the documentation and the call outcome

• SUCCESSFULLY CANCELLED

• ALREADY CANCELLED SINCE "MM/DD/YY"

• USER ALREADY SET TO CANCEL

• CANCELLED THRU IVR

• NOT CANCELLABLE

• REQUEST REVIEW

• NEED MORE INFORMATION

This is also called the Admin Tagging and is composed of the following:

• CANCELLED

• ALREADY CANCELLED

• NOT CANCELLABLE

• REQUEST REVIEW WHITE/ORANGE

• NEED MORE INFORMATION

No longer called the Holy Trinity since it's blasphemous but these are what you NEED to ask in your call

• FURTHER CHARGES

• REFUND

• CANCELLATION CONFIRMATION

The ONLY process guaranteed to have a ticket number in call recordings

1. PASTE THE TICKET NUMBER

2. PRESS MANUAL DIAL AND PASTE THE PROVIDER'S PHONE NUMBER

3. PRESS DIAL NOW

Any process other than this will result in NO TICKET NUMBER in call recordings

--- UNDER CONSTRUCTION ---