Embedded Files
SUCCESS WITH REFUND
SUCCESS WITHOUT REFUND
SUCCESS WITH REFUND/REQUESTED ( We will not log the refund.)
REQUEST REVIEW ORANGE
Successfully cancelled No Further ChargesRefund of $___ will be back within "Days" business daysLast 4 digit of the card: (What card #?) / Confirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Additional notes:
Agent name:
Agent name:
Successfully cancelledNo Further ChargesNo Refund Processed Confirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Additional notes:
Agent name:
Agent name:
Successfully cancelled No Further Charges Refund is still requested Confirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Additional notes:
Agent name:
Agent name:
Request ReviewReason: (System issue , Number is not working , )Duration:Agent name:
ALREADY CANCELLED SAME DATE REFUND
ALREADY CANCELLED (YOU PROCESSED THE REFUND)
ALREADY CANCELLED NO REFUND
NOT CANCELLEABLE
Already cancelled last "date"No Further ChargesRefund was already processed on the same dateConfirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Agent name:
Already cancelled last "date"No Further ChargesRefund of $___ will be back within "Days" business daysLast 4 digit of the card: (What card #?)Confirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Agent name:
Already cancelled last "date"No Further ChargesNo Refund ProcessedConfirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Agent name:
Not CancellableReason: (Onetime purchase ,Third party charges , Multiple NMI , Other reason)Agent name:
ADDITIONAL NOTES
User SET TO CANCEL
Tag as Cancelled (admin) & sucess (vici)
CANCEL THROUGH IVR
ALREADY CANCELLED (Refund is requested. Refund should not be logged. AC admin & VICI)
(The user can still access the account until “Date”)
(The representative was able to waive “$ Amount” of Early termination fee)
(The representative was able to waive “$ Amount” of Past due balance )
The user would still have to pay "$ amount" for the next month.
(The representative was able to waive “$ Amount” of Early termination fee)
(The representative was able to waive “$ Amount” of Past due balance )
The user would still have to pay "$ amount" for the next month.
User Already Set to CancelNo refund was processed.No further charges.The user can still access the account until “Date”
Confirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Agent name:
Confirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Agent name:
I was able to cancel the subscription through IVR.No refund was processed. No further charges. Confirmation #:
Additional notes: (The user can still access the account until “Date”)
Additional notes: (The user can still access the account until “Date”)
Already/Successfully cancelled last "date"No Further ChargesRefund is still requestedConfirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Agent name:
LawDepot
User SET TO CANCEL
you were able to process a refund but the account is still set to cancel
SUCCESS
ALREADY CANCELLED
SUCCESS
Successfully cancelledConfirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Additional notes:Agent was unable to verify other information.User may check his/her email to verify if the refund was made or not.
Agent name:
Agent name:
Already cancelled last "date"Confirmation: (Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Additional Notes:Agent was unable to verify the date and other information.User may check his/her email to verify if the refund was made or not.
Agent name:
Agent name:
User Already Set to Cancel
No further charges.Refund of $___ will be back within "Days" business days
Last 4 digit of the card: (What card #?)The user can still access the account until “Date”
Confirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Agent name:
No further charges.Refund of $___ will be back within "Days" business days
Last 4 digit of the card: (What card #?)The user can still access the account until “Date”
Confirmation:(Email / Confirmation # / Agent ID / Verbal / Mail or Letter)Agent name:
FUBO TV / WEight Watchers
cancelled thru IVR
SUCCESS
Need More Info
Suspcios call (rr-white)
must be called 2 times
I was able to cancel the subscription through IVR.No refund was processed.No further charges.Additional notes: (The user can still access the account until “Date”)
Agent Name:
Agent Name:
Please provide the correct information for the following:
Agent Name:
Agent Name:
The agent was unable to process this cancellation without direct verification from the user.
Already called 2 times
Additional Notes:Agent Name:
Already called 2 times
Additional Notes:Agent Name:
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