UTILITY BILLS PAYMENT

Multisys - PLDT, Globe, Converge

Remitbox - Maynilad, Meralco, Bayan, Cablelink, Smart, Home Credit, 

Metrobank CC, Visayan Electric, Davao Light

• Payment not reflected

• Payment discrepancy

• Delivered but no email confirmation from Lazada

• Stuck on “Payment Success”

For Multisys

TO: support@multipay.ph; van.cruz@lazada.com.ph

CC: d.villas@Lazada.com.ph ; a.morilla@Lazada.com.ph; dennis.trinidad@lazada.com.ph

For Remitbox 

TO: dariel.awit@got-the-experts.com; alyzamarie.villegas@payvenuecorp.com; eric.pansaon@myremitbox.com; dhing.pascual@payvenuecorp.com; maryann.tapayan@glosstt.com; support@myremitbox.com; aaron.mata@myremitbox.com; sofia.marie.pilo@blukuartzholdings.net

van.cruz@lazada.com.ph

CC: d.villas@Lazada.com.ph ; a.morilla@Lazada.com.ph; dennis.trinidad@lazada.com.ph

Subject: Chat/Call Summary | Bill Payment Concern | Order Number

Hi Utility Bill Partners,

Seeking for your assistance for the concern below. 

Case #:
Order #:
Date/Time of Transaction (when order was made):
Customer Name:
Biller Name:
Account #:
SKU:
Amount:
Concern:
Screenshots (attach proof):