Chat spiel:

We understand that you are unable to checkout your order. We suggest you try the following to be able to successfully checkout:

Reduce the quantity of the items in your cart;

Order the similar item from a different seller; or,

Wait at least 24 hours to checkout the order.

Please note that Lazada may restrict accesses in accounts that are found in to be violation with our Terms and Conditions. Activities that are not permitted in our platform include, but are not limited to, the following:

- Reseller activity

- Inconsistencies with the billing/shipping address

- Payment Issues

- Voucher/Promotion abuse

- Breach of an obligation under the Customer Contract

Email spiel:

Dear {Customer Name},

We understand that you are unable to checkout your order. We suggest you try the following to be able to successfully checkout:

Reduce the quantity of the items in your cart;

Order the similar item from a different seller; or,

Wait at least 24 hours to checkout the order.

Please be advised Lazada may restrict accesses in accounts that are found to be in violation with the Lazada Terms and Conditions. Activities that are not permitted in our platform include, but are not limited to, the following:

- Reseller activity

- Inconsistencies with the billing/shipping address

- Payment Issues

- Voucher/Promotion abuse

- Breach of an obligation under the Customer Contract

In accordance with the Lazada Terms and Conditions, Lazada may restrict the use of the website or ban the access of users found to be non-compliant. To use our platform and its full features, please ensure to comply with the Terms of Use, which you can find here: https://www.lazada.com.ph/terms-conditions/.

Regards,

Lazada Philippines