Check the following information before proceed:
Is it:
Cancelled by Lazada
Duplicate order
Failed delivery-Customer not reachable
Failed delivery-Wrong address
Fraud
Out Of Coverage Area
System error (Cancelled by Lazada)
Voucher Abuse
Pricing error (Cancelled by Lazada)
Product Recall / Discontinued
Prohibited Item / Police confiscation
Cancelled by Seller
Sourcing Delay
Cancellation Reason
Case Resolution
My Knowledge :
Inform Buyer:
Seller has breached the lead time in fulfilling the order
Spiel: I'm sorry to inform you that your order was cancelled because seller cannot fulfill the order due to sourcing delay. Sellers use Lazada as a platform to sell their own products and there may be instances when they encounter errors in their inventory resulting in the cancellation of orders. We apologize for the inconvenience this may have caused you. But, don't worry! The seller's cancellations reflect in their Seller Rating so they will be more mindful to avoid cancellation of orders. Sellers with low ratings and/or high cancellation rates will receive corresponding demerits and will not be eligible to get special benefits from Lazada.
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Contact Reason: CANCELLATIONS> CANCELLED BY LAZADA> SOURCING DELAY
Proceed with Case Resolution for handling.
Create Case
Out of Stock
Inform Buyer:
Item is no longer available for sale on Lazada website
Marketplace
Spiel: I'm sorry to inform you that your order was cancelled because the seller ran out of stock/the seller cannot fulfill the order due to sourcing delay. Sellers use Lazada as a platform to sell their own products and there may be instances when they encounter errors in their inventory resulting in the cancellation of orders. We apologize for the inconvenience this may have caused you. But, don't worry! The seller's cancellations reflect in their Seller Rating so they will be more mindful to avoid cancellation of orders . Sellers with low ratings and/or high cancellation rates will receive corresponding demerits and will not be eligible to get special benefits from Lazada.
Retail
Spiel: We do our best to keep our inventory updated but we've encountered a delayed updating of our inventory. We're sorry for the inconvenience this may have caused you. You can check our website for other sellers who may be offering the same item or you can see if there are other items which you might like.
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Contact Reason: CANCELLATIONS> CANCELLED BY LAZADA> OUT OF STOCK
Proceed to Case Resolution for handling