CANCELLATION REQUEST

order can be cancelled ?

Yes

My Knowledge :

Let me assist you in cancelling your order. In the future, in case you want to cancel the order, you may go to your account and click the order number you want to cancel then click the cancel button. Just remember that an order can no longer be cancelled once the seller has prepared / packed your order. A notification will appear that the order can no longer be cancelled.

Action:

Try to save the order and educate customer.

If customer insists, help customer in cancelling the order

Educate customer on how to cancel the order for future orders

Educate customer on the advantages / disadvantages of order cancellation

Warm tip

Contact Reason: Cancellations> Cancelled by Customer

Case Status: Resolved

RETAIL / MP in RTS and SHIPPED status only

If you still want to cancel your order, we will submit a request so our team can validate your cancellation request.

Please note that cancellation is still not guaranteed as we'll need to coordinate your request with the seller and logistics partner assigned to your order. Please give us 24 hours to confirm if we will be able to cancel your order. Please keep in mind that cancelled orders can no longer be recovered.

Action:

Submit a Yida / Gizmo form for cancellation request

Educate customer on how to cancel the order for future orders

Inform customer that request is not guaranteed

Educate on refund policy

CB / TAOBAO items in RTS and SHIPPED status only

As of the moment, cancellation is no longer allowed. If you do not want to proceed with your order, you may inform the courier upon delivery that you will not accept the delivery of your item/s. However, this can greatly affect the perks you're enjoying as a customer. For example, this can limit your ability to use COD as a payment option or lead to additional verification of your future orders before processing.

Action:

Educate customer on how to cancel the order for future orders

Educate on refund policy

Warm tip

Contact Reason: Cancellations> Cancelled by Customer

Case Status: Resolved

If buyer insist, inform the customer that we will request a manual cancellation but it is still subject for approval. Once cancelled, buyer's account performance will be affected and COD might be blocked.

Proceed for cancellation request using our tool: https://yida.alibaba-inc.com/o/cancellation?_locale_lang=en_US#/

Category: Cancel by customer > Full cancellation