Embedded Files
Check if sales invoice request is within 30 days upon the delivered date.
-beyond 30 days from the delivered date agent should advised customer that request is no longer valid.
Agent check the item type in admin portal.
The details in the “Contact information” in admin portal will be indicated in Sales invoice.
We can no longer change or modify the details. We only provide soft copy of Sales Invoice.
Refund should be issued if still within 30 days upon the delivery date and SI has not been provided.
Failed to provide Sales invoice will process refund only for missing sales invoice.
Link for the Team File: https://file.alibaba-inc.com/library/ce95fbc9-31d0-46c5-98f2-45eaecc42aba/FiIes/
1. Check Delivered Date.
2. Select Delivered Date Folder.
3. Double click Delivered Date.
4. Ctrl + F and key in Order number.
5. Click the file that shows the result.
6. Once you have selected the file, another tab will open and will show Sales invoice.
7. Click the download button.
8. Downloaded file will show on the bottom of the page. Attached file on the case.
9. If there are multiple Order number on the team file.
10. Check the file and the Package Details if matches the Sales Invoice requested before downloading.
For Delivered status only.
Order should within 30 days upon delivery date.
Choose refund reason: Missing Sales Invoice
Should be approved by CSC_Retail_SalesInvoice in the tracker.
Customer Name:
ON:
Order Date:
Item Name:
SKU:
Amount:
Refund Reason:
Approved by:
Attached a screenshot of the approval
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