ESCALATION TEMPLATE
If need to escalate to Alipay Template create child case:
Hi Team,
Seeking for your assistance buyer unable to make a payment using Lazada Wallet.
Buyer ID:Email Address:Contact Number:Cash in Channel:Proof of cash-in:Concern:
Warranty and Service Center for MP item
Hi Team Seeking for your assistance, the customer wanted to file a warranty for a damage/defective
ON:
Item name:
SKU:
Seller name:
Warranty End Date:
Reason:
Proof (Damaged or Defective):
●
POR – Proof of Refund request to Alipay via DT group (TL's or SME's)( create child case > transfer to alipay > PC on hold )
Hi Team, Requesting POR for this order number below.
ON:
ITEM:
SKU:
Total Amount:
Refund Issued:
Thank you,
REQUESTING FOR REMITTANCE COPY (REFUND)
● SEND TO FCT > PARENT CASE TRANSFER TO CSM_TP)
Hi Team. Seeking assistance, requesting for resending LBC remittance code to this
Email address:
Name:
Mobile:
email:
Order Number:
Olid:
SKU:
Item Name:
Amount:
Thank you!
●
"Hi Team.
Seeking for assistance. May we please confirm if this order will still be delivered?
Order #:
SKU:
Item:
Tracking #
CSC Returns-Parent case escalation
CSC Refunds-Parent case escalation
Alipay- Child case escalation
F
DRTM Dispute -Child case escalation
SWAT-Parent case escalation
3PL/Transport -Child case escalation
●
CSC Returns-Parent case escalation
CSC Refunds-Parent case escalation
Alipay- Child case escalation
PSC-Child case escalation
DRTM Dispute -Child case escalation
SWAT-Parent case escalation
3PL/Transport -Child case escalation
CSC_LAZPRIZE -Parent case escalation
CSC_Pullout -Child case escalation
CSC Anomaly - Parent case escalation
Hi Team, Seeking assistance to follow the order, may we request for an urgent cancellation of this item since its already beyond delivery date. kindly check the order details ]
Order#:
SKU:
Item Description:
Tracking number:
Hi Team
Seeking Assistance
Requesting to send the LBC remittance code.
Issue: Cx wants to change the name used with the remittance code//cx said that the name didn't match with his ID that is why he wants to change the name.
new name of the cx Jennyrose V. Acibes
Order Number: 316955902589002
Item Number: 316955902689002
Refund Amount: PHP 10,800
Phone number: 09060080925
Registered Email: julz.bornillo@gmail.com
Thank you