Unique Call Center

• Phone: Just call the library

• Email: support@uniquelibrary.com

• Unique - Client Portal access  https://clients.uniquelibrary.com/Login.aspx   (your supervisor has access)

Laptop Lending  (Stay Connected)

•  support@stayconnected.co 

Public Copier/Printer

• MFP brand/model: Ricoh IM C2300

• Lease # on the machine: 14875189

• Ricoh Tech Support 1-800-637-4264 (option 4)  

If the public copier/printer is broken. (The copier itself, not self service or coin op)

• Put in a ticket with Ricoh

• Find someone to switch the printing to behind the circ desk. T:\Library\Instructions\Envisionware\self service printing.docx 

• Send a library wide email with details

Library Calendar (by Library Market)

support@librarymarket.com 

LibraryCalendar Manual

Tech-Logic

• https://www.tech-logic.com/support

• customercare@tech-logic.com  

• (800) 494-9330

Envisionware

• Public computer login 

• Printing - library computers and remote

• Fancy scan/fax machine

• self service print release

Technical support:  888-409-0888

http://system.envisionware.com/ (Your supervisor has an account.)

George F. Fedor

• Sales Representative, Self Service Solutions

• ENVISIONWARE

• Direct +1-678-382-6652 x4

• Mobile +1-678-894-5032

• george.fedor@envisionware.com

• www.envisionware.com

Koha / ByWater / Aspen (Catalog)

Call 1-888-900-8944 for high priority issues

Ticketing system

• https://ticket.bywatersolutions.com/

• U: ILS@cedarparktexas.gov

• P: ask supervisor

https://help.aspendiscovery.org/   

AtoZ Database

• 877-428-0101

• contactus@atozdatabases.com

Cedar Park IS

IS Help Desk ticketing system

IS Help Desk 512-401-5800

IS over night/weekends 512-401-5825

Digital Content

For digital content tech support see the Digital Content page

DEAD! Bibliotheca/3M Customer Support (RFID Stuff)

Bibliotheca / 3M Customer portal

• https://www.bibliotheca.com/support/ 

• Bibliotheca no longer accepts emailed issue tickets. If you would like to get access to the Bibliotheca Help Desk so you can report issues click here!

• (800) 328-0067  <-- for fastest response - CALL!

Device Information:  (For CP specific info see: T:\Library\3M Bibliotheca\_Bibliotheca.docx  )

Inside Chute Left

Bibliotheca: flex-amh-510-009-096

ByWater: sip_chutein1

Library Connect: CP1_FLEXBD

Inside Chute Right

Bibliotheca: flex-amh-510-009-094

ByWater: sip_chutein2

Library Connect: CP2_FLEXBD

Drive-thru Chute

Bibliotheca: flex-amh-510-009-095

ByWater: sip_chuteout1

Library Connect: CP_FLEXBD

Self-Check 1

Where: Closest to front door

Bibliotheca/Library Connect: 8410305

ByWater: sip_selfchk1

Self-Check 2

Where: Closest to info desk

Bibliotheca/Library Connect: 8410304

ByWater: sip_selfchk2

Self-Check 3

Where: Kids Library

Bibliotheca/Library Connect: 84101138

ByWater: sip_selfchkj1

Bibliotheca Sales Rep

New sales rep - 6/4/2024 cei

• Zach Faulkner

• Account Executive

• z.faulkner@bibliotheca.com

• M: 651-382-4113 

Public Technology Status Report

Mobile Printing

YES Print from email

YES Print from website (https://www.PrinterOn.net/cppl/main)

YES Print from app (PrinterOn App)

YES Print from public computer

Public Copy Machine

YES Making a copy - Cash

YES Making a copy - Credit

YES Self-Service print jobs - Cash

YES Self-Service print jobs - Credit

YES Scan to email

NO Scan to USB 

NO Send a Fax (send them to Public Scanner)

Fancy Public Scanner

YES Scan to email

YES Scan to USB

YES Scan to smartphone

YES Scan to OneDrive

YES Send a fax

Fax Machine behind Circ Desk

YES Send a fax  (use public scan/fax first | use Circ. fax only as backup 5/4/2022 arp )

YES Receive a fax 512-259-5236

How to Clear the Cache and Cookies in Your Web Browser

• https://its.uiowa.edu/support/article/719