Table of Contents - Click a linked topic or use ctrl + F to quickly search through this page.

Tech & Troubleshooting

Catalogs

• Catalog stuck on Windows log in? Hit the enter key and it will let you through. They do not require a password. 

• Catalogs stuck on another webpage? Restart the station.

Computers

Computers showing as offline | How to Instructions with pictures for starting the print release server. (To get computers online also need to launch "PC Reservation Management Console")

• This usually happens when Library-99 is not running PC Reservation.

  • Sign into VCenter and launch Library-99.

  • Open PC Reservation Management Console

    • You may need to wait a few minutes. You'll know they're coming back online b/c the computers will update to say available and on PC Res Management Console you'll see the # of "Current Connections" increasing. 

eBooks & More

New card number

• If a patron has a new Library card, but has holds or checkouts via OverDrive/Libby or cloudLibrary, we will need to merge their accounts. Get their old and new card numbers and e-mail them to the Public Services team. 

  • Patrons can modify their card number in Hoopla on their own within the settings.

Other issues

• For access issues

  • Check that they are a Resident or paid Non-Resident

    • TexShare cards do not have access to digital materials

  • Reset their PIN and have them try again. 

• For device or app issues try 

  • Restarting the app

  • Update the app (if device is not on auto-updates)

  • Restarting the device

  • Update the device

  • Checking WiFi connection

• For other issues with

  • Hoopla

    • Direct patron to contact Hoopla directly via feedback@hoopladigital.com 

  • cloudLibrary and OverDrive/Libby

    • Get as much info as possible and e-mail Public Services team. Include patron card #, name, title of item and format (if relevant), the device they were using, if it was via the app or web, any error messages, etc. 

• OverDrive original app done away with as of 5/1/2023

  • • Patrons using an app to access OverDrive content will have to use Libby. The original app (just called "OverDrive") is no longer available or supported. 

• Hoopla PIN update live on 10/4/2022

  • • Patrons will now need their PIN to access their Hoopla account. 

    • If they already have an account, they will need to update their Info in order to access items checked out or checkout new materials.

      • • Patrons can open Hoopla:

          • • Go to settings

            • Go to Library settings

            • Under library card information you can see the card number, enter the PIN# and save the info.

        • If you have a staff Midwest Tape login you can also update this info for them, but make sure the PIN you enter in Hoopla matches the one they have in Koha. 

          • • Sign into Midwest Tapes and click on Settings.

            • Click on "MANAGE Hoopla" under Hoopla settings.  

            • Click on "SEARCH/VIEW PATRONS" under Patron Management.

            • Enter the patron's library card number and search.

            • Click on the record that comes up. (If none comes up, double-check they're a resident or paid non-resident and that they have signed up for Hoopla before. If they haven't signed up, they'll need to create an account and the PIN will be part of their registration).

            • Check the box next to "Reset PIN," enter the patron's PIN, and hit save.

        • If issues persist, have patrons contact Hoopla directly at feedback@hoopladigital.com

          • • Have them include their card number, what library they belong to (CPPL), any error messages, the device they're using to access Hoopla, and (if relevant) the title they're having issues with. 

Connecting to Alexa

• Libby

• Hoopla

PC Reservation

Printing 

General Tips

• Password for computer at the print release station is same as regular PCs. 

• Wait for the computer to prompt before doing a thing.

• Try not to let it time out. There's a 45 second counter. You can reset it by wiggling the mouse.

• It runs REALLY slow. 

• It cannot accept more than $5 at a time. If someone has more than 50 pages in black and white prints or 10 pages in color, they will need staff help. 

  • • For a larger job, please use your best judgment, we can use the staff override to release the print and direct them to pay at Check Out or send them directly to the Check Out Desk. 

REMEMBER: Give Check Out desk staff a heads-up before sending someone there for prints. 

• • • We cannot accommodate large print jobs.

Please send patrons with large print jobs to facilities set up to handle those kinds of projects (FedEx/Kinko's, UPS, Office Depot, etc.). We only have one printer for public use, it cannot handle consistent large-scale jobs nor is it acceptable to allow one patron to monopolize the print station. 

If it makes a single page, blank/grayish printout... 

*** We have not had this issue with the current copier, yet. Leaving for the time being in case 12/30/22 mg

• The patron probably didn't wait long enough for their print, hit the blue button on the copier, and made a copy of the glass.

• Have them log back in and start over.

• If they've already paid, you can use the staff override to prevent them from having to pay again.

Prints aren't showing up...

• Double check that the patron is entering their name or e-mail correctly. You can log into Library-99 via VCenter to look at the print queue (perhaps mistyped).

  • • From this point you can help them log in or release a print to the Circulation desk printer, if necessary.

• If all prints are not showing up, you may need to restart VCenter.

• VCenter restart: 

  • • Select Send Ctrl+Alt+Delete button at the corner of the screen; this will restart the system.

    • Type in the password (taped to Info Desk and Circulations Desk computers)

    • Hit "Enter" or select "🡪"

    • Select LPT One Print Release Terminal and PC Reservation 

    • If computers, printer, etc. go back online, then your task is complete. If not, further troubleshooting will be required. 

Instructions with images found here.

Print is a mostly blank page with the ERROR: ioerror

• Try releasing the print via V-Center. (This will send it up to the front Check-Out Desk). 

Nothing is printing...

• The print showed up, the patron entered money and now… nothing. The money no longer shows as credit in the machine, or the computer says it is releasing the print, but that message goes away and still shows prints in the queue.

• You can restart the copier by unplugging it.

• You can also restart the computer workstation. Sign back in using the general patron computer password and re-launch One-Stop.

• Try again. If still no luck, send patron to Check Out for prints (notify staff at Check Out!) and test printing. If it continues to not work, submit a ticket to IS and put an out-of-order sign on the station. 

• Also e-mail the rest of the Library, update the top of this page, and make a note on the whiteboard in the staff area to let everyone know prints will need to be picked up and paid for at the front desk. 

• If it's an ongoing error we can reroute the printing to automatically go to the Check-Out Desk. 

Credit Card Reader isn't working...

• First try a reset using the pin pad

  • It will take about 3 minutes to completely boot up 

• If this fails, restart the credit card machine (unplugging it)

• If it still doesn't work, 

  • • Restart the credit card machine

    • Restart Library-99

    • Restart the self-service computer (and then re-open "One Stop")

• Third, work with IS and

  • • If IS says only one specific IS staff person deals with credit card stuff, tell them that is not true for Envisionware (incode is different!) and push them to help by giving them the directions below.

    • Restart the credit card machine

    • Restart Library-99

    • Restart the self-service computer (and then re-open "One Stop")

    • Have IS restart the "Copy Payment Manager" (CPM) that lives on CP-ECS  server.

• If none of this works, put in a ticket with Envisionware. Outline what you tried third with IS. 

Coin Slot is jammed and other Jamex issues...

• Watch video tutorial(s) here

• Troubleshoot using video instructions

• If issues persist, put in a ticket with Envisionware. Outline what you tried third with IS. 

Mobile printing via e-mail

• Make sure they are connected to WiFi. 

• If printing via e-mail: 

  • • must include a subject in the e-mail

    • must send as PDF or JPG attachment

    • items are ready to print upon receipt of the confirmation email

    • a larger file size means a longer wait for data transfer to the print system

• Estimates for receiving a confirmation email

  • • If it was successful, the patron will get a confirmation with printing info (usually within 5 minutes, though it can sometimes take longer). 

    • If not successful, double-check the e-mail address.

• If mobile printing fails, or the patron needs a faster data transfer speed, suggest moving to Print from a Public Computer

• Handouts with instructions are in the "Info Desk Handouts" binder. There is also info on the website: Wireless Printing

• If someone is sending a photo from an iPhone and it's not showing up, it could be the format. iPhones default to heic. To switch to jpg go to settings > camera > formats > most compatible. 

Scan/Fax station (LDS Software Standard)

• Make sure the scanners are turned on. They go to sleep after a while. 

• Faxing can take some time. 

  • • If it gives the option to "add it to the queue," accept it. 

    • The patron will receive a confirmation e-mail when the fax goes through.

• The system does not allow the following characters * | : " < > ? to be typed into any field 

• If things freeze up, try restarting the station. At the Start up screen for user name Envisionware, password is C****0**

• For technical assistance, submit a ticket with Envisionware Technical Support at 888-409-0888

  • To get to the main menu of options for the terminal, click the main LSD logo 5-6 times.

• UPDATE 6/26/2023

  • The Xerox DocuMate 6440 scanner has been updated to take 8.5 x 14 Legal documents. If this stops working, contact Envisionware re Case #2183585. 

  • Quick Support remote option was added to the desktop.

  • To test scan to fax, use 512-401-5888 

Tech Help for Seniors

• Senior Planet (AARP)

  • • Free tech support and virtual programming classes 8:00 a.m. to  4:00 p.m. CST, Monday through Friday

    • https://seniorplanet.org/hotline/

    • 888-713-3495 (National)

    • 210-504-4862 (San Antonio)

• Cyber Seniors 

  • • Free tech support and webinars

    • 7:00 a.m. to 5:00 p.m. CST, Monday through Friday

    • https://cyberseniors.org  

    • 1-844-217-3057

How to: Email-to-Text

• • • Within the email's "To" field enter 10 digit phone number followed by the carrier-specific email, should look like this: 1234567890@CarrierSpecificEmail 

    • Include a "Subject" and add photos or documents as "Attachments." Then "Send."

WiFi Troubleshooting

• Make sure the patron is connected to the correct wifi. It should be CPPLWiFi. (There's no password).

• Have the patron try disconnecting and reconnecting. 

• Have them try restarting their device.

• It may not work if they're using a VPN.

• If it continues to have issues, report the following in your ticket to IS:

  • • Date

    • Time

    • Location within the Library 

    • How busy was the Library when the issues occurred? 

Useful Links and Information

Consumer Reports

• Buying guides are on top of the reference shelves behind info (near the purple cart and patron computers).

  • ***As of 2021 they're released in magazine format. They are still on top of the reference shelves behind Info. 

• Magazines are in the periodicals section.

CPPL to Go and Grab Bags

CPPL to Go

• Open the CPPL to Go (Responses) page on the google drive.

• Select items for the patron. Let colleagues know if you need help.

• Go the patron's account and select "Check Out" in the left tabs.

• Expand the check out calendar, and select the date FOUR WEEKS out from the check out date. (The four weeks cover the three week check out period and time for them to pickup their hold).

• Once the date is set, check out the books.

• From the patron's account, select "Search to Hold." From here you can search and select the correct "CPPL to Go" type.

• Choose an "Available" CPPL to Go barcode. Note down the barcode you selected and place hold. 

• Check in that barcode within Koha and print a slip via the receipt printer. (Using Chrome as your browser at this point lets you easily adjust margins if you need).

• Behind Circ, tape the printed ticket on a dummy case from the holds shelves. Write the last name of the patron on the correct color slip (green for checked out). Attach the slip to the stack of books and place them on the bulk checkout shelves.

• Add one for each request to the correct column in the current stats tab (on the CPPL to Go (Responses) sheet), 

• Delete the request info from the main tab.

• Note: When Circ checks this out to the user, they cancel the hold on the CPPL to Go record. 

Grab Bags

• Open Koha and click on "Circulation" 

• Click on the report "Holds to Pull" 

• Grab bags show up as a "Grab  Bag" under "Available item types" and "Available locations." You can also search for grab in the bar at the top to pull them up.

• We are responsible for pulling the following types of grab bags:

  • • Adult Fiction

    • Mags for Adults

    • DVDs for Adults

    • Adult Bio & Memoir

    • Adult Large Type

    • Adult paperbacks

• Select 10 items that fit the criteria. Try to get a variety within each category. 

• Follow the instructions for CPPL to Go up ahead, except you don't need to place a hold. (You will still need to note a barcode number, check it in and print a receipt).

  • • You also don't need to worry about adding anything for stats-- these are counted differently. 

ESL (English as a Second Language) classes

You CAN share this information with the public. 

• Our classes are taught through a partnership with Community Action. Students must register and space is limited. 

• Classes at the Library only run during the LISD fall and spring semesters, though they are offering online summer classes.

• Have them contact Suzanne Johnson at sjohnson@communityaction.com   

• Literacy Council of Williamson County (not CPPL partner) ESL classes in Williamson County info@LiteracyCouncilWILCO.org (512) 869-0497

• ESL Resources for Kids: https://drive.google.com/file/d/1m9B9FsVuRhLpI9_tjdOJSL1YFFAoSjxW/view?usp=sharing 

HEIC files (MAC) 

• Suggest patron use FreeConvert to convert file to JPG.

GED/HSE classes 

• Our classes are taught through a partnership with Community Action during the LISD fall and spring semesters.

• Students must register and space is limited. Have them contact Suzanne Johnson at sjohnson@communityaction.com 

Resources for people in crisis (shelter, food, financial, medical) 

• Link to overview of resources (includes information on food assistance, shelter, medical help and more)

• Link to affordable housing in area

• How to sign a child without housing up for school 

• HCCM appointment sign-up forms and cards are in the Cedar Park Resources drawer at the Info desk. Emergency direct contact for a caseworker is listed on the back of the HCCM sign-in placard at the Info desk.

  • • Typically patrons should have a single, 1-hour appointment, but you can schedule additional appointments if they are needed-- use your best judgement. 

      • • (Appointments should be considered an introduction, follow-up will ideally take place at HCCM). 

    • If someone is booking an appointment to fill out an application (social security, SNAP, etc.), schedule them for 2 hours. 

• Resources from partners at Hill Country Community Ministries (feel free to print and give directly to patrons)

  • • Clothing 

      • • Food and Clothing 

    • Financial resources

    • Food

      • • Food and Clothing (same as above)

        • Community Cupboard handout (in Eng and Spa)

        • FAA Produce 

    • Housing Resources

    • Medical Resources

• Warming shelter information

  • • Travis county cold weather shelter hotline : 512-305-4233

    • Williamson County emergency management coordinator John Cummins: 512-401-5038

    • Additional information in the shared drive at: T:\Library\Info Desk\Handouts\Unhoused Resources\Warming Centers and Shelters 2023.xlsx

Interlibrary Loan (ILL)

• Patrons requesting an ILL must have a card with us.

  • • There is no fee for requesting an ILL item, however, there is a $1.00 fee for ILLs that are not picked up. 

    • Patrons can have up to three active requests at a time. (Active requests are ones that are pending or checked out. Once a patron returns one, they can request another, but we may need to do it on the staff side as the patron portal takes a little bit of time to update).

    • ILLs are not guaranteed. We do our best, but items may be unavailable or in use. 

    • We can only ILL physical items or journal articles. eBooks, downloadable audiobooks, etc. are not available via ILL. 

• Patrons can request their own ILLs via the patron portal. Link and details here: https://www.cedarparktexas.gov/208/Interlibrary-Loans 

• Detailed instructions on requesting an ILL for a patron can be found on the shared drive: T:\Library\ILL\ILL at Info

• If you need help or are swamped, you can also always e-mail the details (patron name and card #, title, author, format, and any other info) to Marjory to request. 

• Renewing an ILL

  • • Instructions in the shared drive: T:\Library\ILL\ILL at Info

Legal Resources

• We do not provide legal advice, but we can help the patron find books or resources. 

• We do not sign papers or otherwise serve as a witness in any kind of legal capacity, instead refer patrons to notaries (see the proctoring and notary handout). 

• TexShare Databases have a great selection including:

  • Legal forms

    • In TexShare Databases go to Legal Forms 

• TexasLawHelp.org is another great resource that has forms, info on free or reduced cost legal services and info pertaining to family law.

  • • Legal events, clinics (and help lines)

    • Order of Protection Kit

• The Texas State Law Library is another option for patrons who need additional help on legal topics. We have brochures in the Cedar Park Resources drawer at the Info desk. 

Mental Health Resources

• General information is in the Info Desk Handouts binder in the Cedar Park Community Resource Guide

• We have additional information in the shared drive at T:\Library\Info Desk\Ready Ref Resources\Mental Health 

• More information is available in the shared drive, but for quick access, I am including some resources here.

  • General resources

    • Suicide hotline: 1-800-273-8255

    • NAMI (National Alliance on Mental Illness) Austin: 512-420-9810

    • Bluebonnet Trails Community Services:

      • 512-255-1720 

      • 1-800-841-1255

    • Lone Star Circle of Care: 1-877-800-5722

  • For victims of rape, domestic violence, teen dating abuse, incest:

    • National Domestic Violence Hotline: 800-799-7233

    • Hope Alliance, 800-273-8255

    • Hays Caldwell Women's Center, 512-396-4357

    • RAINN (Rape, Abuse, Incest National Network): 800-656-4673

  • There are also mental health resources on the handout from Hill County Community Ministries linked above and here.

Passports

Patrons can print passport applications from the website. https://travel.state.gov/content/travel/en/passports.html 

We do not process passports here. They can find the closest locations by searching here: https://iafdb.travel.state.gov/ 

Proctoring & Notary

• T:\Library\Info Desk\Handouts\Proctoring and Notary_Updated 03.2023

  • • Copies live in the Info Desk Handouts binder. 

    • Feel free to e-mail it as an attachment (far easier than reading all of this information off over the phone)

Readers Advisory

Bookmarks next to Info or in Kids are a great place to start. 

• What's the next book in the series?

  • KDL What's Next? http://ww2.kdl.org/libcat/whatsnext.asp

  • Mid-Continent Public Library’s juvenile series lists: https://www.mymcpl.org/books-movies-music/read/juvenile-series-and-sequels

  • Goodreads: https://www.goodreads.com/

  • The specific author's website

• Looking for books like this one:

  • Literature map for similar authors: https://www.literature-map.com/

  • Stop you're killing me (for murder mysteries): http://www.stopyourekillingme.com/

  • Recommendations based on books you've read: https://www.whatshouldireadnext.com/

• Is this good for my child?/Does this book have [thing I want to avoid]? 

  • ***Everyone's tastes vary and there's no way to be 100% sure of a thing. Caution parents to do their own research-- they know their child better than we do! If an adult wants a gentler read (for an adult) that avoids swearing, sex, and violence, see the gentle reads or inspirational reads bookmarks.***

  • Website featuring some reviews including content guides-- limited access without paid subscription: https://www.commonsensemedia.org/ 

  • For films, go to the "parental advisory" section on the Internet Movie Database: https://www.imdb.com/ or visit https://kids-in-mind.com/ . 

• Can you recommend some book club books?

  • See all of our past book club titles here: https://www.goodreads.com/cedarparkpublib

• General recommendations on themes:

  • Personalized recommendations and more on the CPPL Reading Recs page: https://www.cedarparktexas.gov/departments/library/using-the-library/reading-recommendations 

    • • CPPL to Go! Adults blank form

      • CPPL to Go! Adults responses

  • Koha lists: https://library.cedarparktexas.gov/cgi-bin/koha/opac-shelves.pl?op=list&category=2 

    • Linked on the Reading Recommendations page

• Triger Warnings

  • The StoryGraph app includes information on trigger warnings based on reader feedback: https://www.thestorygraph.com/

Recycling batteries and electronics

We do not offer this service, but we do get asked about it. 

• The City of Cedar Park has an ongoing household hazardous waste pick-up program that includes batteries. Residents can see information and schedule a pick-up here: https://www.cedarparktexas.gov/270/Household-Hazardous-Waste-Front-Porch-Pi 

• Electronics recycling via the EPA: https://www.epa.gov/recycle/electronics-donation-and-recycling#where 

• Battery recycling via the City of Austin-- call locations in advance to make sure they are accepting batteries. https://www.austintexas.gov/batteries 

Taxes

• During tax season there are numerous organizations that help prepare them including AARP and United Way.

• Between mid-June and October Foundation Communities offers assistance. See details: https://foundcom.org/prosper-centers/austin-tax-help/ 

• Forms can always be printed from irs.gov 

TexShare Databases

• https://texshare.net/ 

• Please confirm patron has a library card with us before sharing the password.

• Udemy is a resource that offers various online courses. 

  • Patrons accessing it on a computer will sign on using the texshare credentials and an e-mail address and password they set up.

  • Patrons must set up an Udemy account to use the service. This is how Udemy saves your progress in each course. 

Transportation

• Drive a Senior Northwest serves our area. 

  • • https://driveaseniornorthwest.org/

    • (512) 250-5021 

• Please note: Capital Metro does not run in Cedar Park-- the nearest bus stops and train stations are either in Leander or down near Lakeline Mall.

Tutoring

• Brainfuse offers tutoring. 

• We cannot recommend specific tutors or businesses. 

• If it's for a child, their teacher or ISD admin or school librarian may have recommendations. 

• We can also look up places that offer tutoring or matching with tutors in the area, such as Kumon, Sylvan, Wyzant, Club Z, Huntington Learning Center, etc.

Volunteering

• We have a number of volunteer opportunities listed on the website at https://www.cedarparktexas.gov/departments/library/get-involved/volunteer 

  • • Applications are on the website.

    • Volunteers must be at least 14 years old. 

    • Volunteers 16+ must pass a background check.

    • We do not have opportunities for patrons to fulfill court-ordered community service hours.

    • If the prospective volunteer is a graduate student looking to fulfill their final project (often a practicum or capstone), pass their information onto the Senior Public Services Librarian or e-mail it to library1@cedarparktexas.gov.

• Other volunteer opportunities in the area can be found:

  • • Cedar Park Volunteering Page: https://www.cedarparktexas.gov/how-do-i/volunteer-in-cedar-park 

    • Community Impact volunteer guide: https://editions.communityimpact.com/view/707808237/22/ 

Wipes (replacing the ones at the public computers)

Daily Operations

Opening

• Make sure both Express Check Outs are turned on. 

• Make sure the print release station is on the correct screen.

• Check that there is paper in the copier.

• Check the change in the Jamex. 

  • • Get the Jamex keys from the drawer at Check Out.

    • Use the round key to unlock the front. Pull it around and open the back. If there are a lot of coins in the tubes, you're good and can re-lock it and put the keys back.

    • If it needs more change, use the box key to unlock the silver box at the bottom and pull it out. 

    • Feed change from the silver box into the coin slot at the top (where patrons insert coins, a max of $5 at a time). Hit the reset button in between (there's a diagram on the inside of the box to show you where the reset button is).

      • • If the change just falls through to where the box goes, it is full. Put the change that fell through back in the box and hit the reset.

    • Lock it all back up (silver box and the round key that secures the back), return the Jamex to its usual position and return the keys to the Check Out Desk drawer. 

• Make sure catalog stations are turned on and displaying general search page.

• Check that all patron computer screens are on and showing as "Available." If not sign into VCenter and launch PC Reservation.     

  • • For details on doing this see "Computers" under "Tech & Troubleshooting." 

• Double check the print release station is on the correct screen (otherwise sign into it).

• Turn the scanners at the fax/scan station on. 

• If there is no Library Aide, open the blinds.

• Check that the Study Room is unlocked and Collaboration Room is locked, unless there are no programs and you're opening it for the day, or ESL is about to come in. 

  • • You can see any uses in the staff side of Library Calendar. 

    • Post a message in Teams if you're opening the Collaboration Room, so staff know and can direct patrons there.

• Sign into a workstation. It's a good idea to have the following sites bookmarked or in an open tab. If you need login details ask a member of the PS team. 

***If something is off, do your best to troubleshoot it ASAP. Get help from a Public Services Librarian, the Public Services Manager, or the Assistant Director. Printing and computer access are two vital services. 

Useful links 

• • • • Address Verify

      • CPPL Staff Page 

      • Digital Content Services:

        • • cloudLibrary

          • Hoopla

          • Libby/OverDrive

      • Gimlet 

      • Group Study Room Reservation Sheet 

      • Interlibrary Loan

      • Koha

      • Library Catalog

      • Library Calendar public view- may need to open in a different browser or incognito mode

      • Library Calendar as an admin to see room reservations 

      • Library Intranet

      • Trello

      • VCenter

      • When I Work

    • Also open:

      • Outlook

      • PC Reservation 

      • Teams

Supplies

• CAC reader for military IDs (in the top, central drawer)

• USB connected CD/DVD drives (in the bottom, central drawer)

• Extra headphones, mice, keyboards (in the bottom drawer under Info printer) or under the desk along the side closest to patron computers

• Scissors (in the top, central drawer)

Saving Open Ticket Reports to shared drive

We should get daily reports of open tickets with the subject "[Possible Scam/Fraud] Report Results (Library Open Tickets)"

These need to be saved either as a pdf or outlook file to the shared drive. 

• Open the email and go to File > Save As

• Navigate to the Library shared drive: \\fileshare.user.cocpshare.cityofcedarpark.com\FileShare\Library\TARDIS\Trouble Tickets

• Save it as "YEAR.MM.DD Open Tickets"

• Once it is saved to the shared drive, please move the e-mail to the “IS Tickets” folder

Closing

• At the 15 minute announcement one staff member will go to the lobby to help folks coming in near the end of the day (hopefully!) accomplish what they need and make sure we're clear there. They will also:

  • • Turn off the lobby monitor

    • Make sure the Community Room and Night Vale doors are locked.

    • Once clear and closed, turn off the lights in the cafe and lobby.

    • Check to make sure bathrooms are clear.

    • Lock garden door/make sure it is locked.

    • Unplug light in glass display across from the Check Out Desk.

    • ***If it is on a weeknight Mon-Thu, at 10 minutes 'til put the "computers shut down" sign on the printing station computer. (The sign is on a foam board and kept behind the monitor). 

      • • This is an interim step that is only for when we do not have staff here after close. This will go away in the new Library. 

• The staff person stationed at Info will monitor the main part of the building to make sure patrons have cleared the building. They will also check in with the staff person in the lobby and in Kids. Once they are clear, they will inform the person in the lobby. They will also:

  • • Once clear, turn off the self-check out displays

    • Once clear, turn off lights next to garden door. 

    • Lock the garden door/make sure it is locked.

    • If there is no Library Aide scheduled, close the blinds. 

***If we are short or particularly busy, ask the circulation team, technical services or youth services for help clearing the building.