Bookmarks & Info
https://sites.google.com/view/cppl/bookmarks
https://sites.google.com/view/cppl/bookmarks
the catalog/kiosk page https://www.cedarparktexas.gov/1144/Library-Computer-Page
desktop link on public computers https://www.cedarparktexas.gov/1356/12529/Library-Links
lost/replaced user ID numbers AND they use CPPL digital content
Send old and new card number to LibraryPublicServices@cedarparktexas.gov
P: starts with Y
Bibliotheca is asking us to collect data for them so they can trouble shoot the chutes. At the moment they are only asking for data on Inside Chute Left. Please use this google doc to share data!
IS Help Desk 512-401-5800
IS over night/weekends 512-401-5825
Non-Emergency Police
Main 512-260-4600
Dispatch 512-260-4611
Artwork in Lobby
No city person right now. Ask Susan/Catherine and we will try to figure stuff out. 12/6/2021
Koha / ByWater down 1-888-900-8944
Jabber 10.1.3.17
When a credit card transaction fails
Credit Card transaction fails
Get the patron assistance
Call 1-800-646-2633, option # 2
Give them Ticket # 9367615 and explain what happened
Report back to DeonDre the outcome
Report back to me
Celebration (assuming the issue gets permanently resolved)
Library Intranet https://intranet.cityofcedarpark.com/library
CP ServiceNow Ticketing system for IS, Media, Facilities (Cedar Park) https://bit.ly/CPhelpdesk
Virtual Desktop https://remote.cedarparktexas.gov
email quarantine portal login with the @cityofcedarpark.com one...
WhenIWork staff scheduling system
P: starts with Y
Print Release https://cp-vcenter6.cityofcedarpark.com/
U: your windows login
P: your windows password
Issues? Read this: T:\Library\Instructions\Envisionware\self service printing.docx
TexShare Databases Password: TX78613
Cedar Park = 1 month / $120 per family
Leander = 1 month / $15 person or $25 family
Round Rock = 1 year/ $120 or free card with some limitations.
Austin = 6 months / $120 or $22 eCard
Georgetown = 1 month / $25 family or $20 senior
Pflugerville = 6 months / $25 annually
As of 7/2019
2019–20 FAFSA® Form https://studentaid.ed.gov/sa/about/announcements/fafsa-mobile-options
Crane Watch - What is being built in Austin? Map
Opportunities for Williamson and Burnet Counties
Austin 512-974-7475
Georgetown 512-930-3551
Hutto 512-759-4008
Lago Vista 512-267-3868
Leander 512-259-5259
Liberty Hill 512-778-6400
Pflugerville 512-990-6375
Round Rock 512-218-7001
Taylor 512-352-3434
Other locations for print, fax, scan etc.
last updated 12/15/2020
Extending PC Time
View PC Status
Find their computer # (link to map)
Click on computer #
Click "Extend time"
Add minutes
How to log in to print patron prints
What to do when self-service is down? T:\Library\Instructions\Envisionware\self service printing.docx
Offline Circ Icon
MAKE SURE SOMEONE HAS CONTACTED BYWATER (if it is a problem other than CP internet being down) ! 1-888-900-8944
Find the olive looking icon on the desktop
Scan patron card (patron must have their card with them)
Scan all items
Click [SOMETHING finish?]
Save to T:\Library\KOHA DOWN FILES
When Koha comes back up let a supervisor know there are files that need to be uploaded.
Find a “butt guy” in the work room. Their phone number is on it!
512-401-5800 or x5800
You can also find the phone number:
On the google tech support page: https://sites.google.com/view/cppl/tech-support
On the google bookmark page under “Important Numbers”: https://sites.google.com/view/cppl/bookmarks
In the yellow section at the top of the helpdesk: https://cphelpdesk.cityofcedarpark.com/
For non-emergency IS tickets please continue to use the helpdesk to put in tickets. https://bit.ly/CPhelpdesk
~Catherine