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Course content
Course content
This certificate in customer service is made up of the following units:
- Customer Service Principles
- Understanding How to Work in a Customer Service Role
- Communicating with Customers
- Career Progression
- Investigating Rights and Responsibilities at Work
- Using a CV and Covering Letter to Apply for a job.
Progression
Progression
Upon successful completion of the course, you may wish to continue your development by taking one or more of the following courses:
• Level 2 Diploma in Customer Service
• Level 1 Certificate in Business Administration (QCF)
• Level 2 Diploma in Business Administration (QCF)
Who is this course for?
Who is this course for?
The qualification is suitable for all learners to help you better understand the sector and to support your career choices. It gives you the opportunity to:
● develop knowledge of the role and importance of customer service and the different ways in which customer service may be delivered
● develop knowledge of the requirements for working in a customer-facing job role, including the standards of professionalism, effective team working and the use of organisational procedures and practices in delivering customer service.
● achieve a nationally-recognised level 1 qualification.
Entry requirements
Entry requirements
- There is no requirement for any specific prior learning.
- Working with you, we will carry out an initial assessment to ensure that we know and understand your starting points for this course.
How you will be assessed
How you will be assessed
This qualification is tutor-assessed via submission of a portfolio of evidence to demonstrate knowledge and understanding of Customer service. Following tutor assessment work will go through internal and external quality assurance process before certificates can be applied for.
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