Stay organized: Always have your planner with demo times available, your approach, and your contact list.
Always follow your approach!
Smile when you Dial! ☺
Don’t sell over the phone: The purpose is to schedule an appointment.
Always offer a choice of two times!
Be enthusiastic! It’s not just what you say, but how you say it.
Stress the reference: “_______ thought you’d be nice enough to help me out”.
Set up specific times: Tentative appointments usually fall through.
Firm up your appointments!
Try not to book appointments more than 3 days in advance: More likely to forget or reschedule.
Build rapport with customer and ask about their schedule before you ask for a demo time: Handles the “I’m busy” or “That time doesn’t work” objection before it comes up!
Example: "What are you up to (tomorrow/this weekend)? Any special plans?
Already Own It: That’s awesome! How long have you had it? Well, I get paid just for doing the presentation and it would be great if you could give me some pointers. Also, I can inspect your knives and help you send it back to get sharpened and polished for free. It would really help me out, so would _______ or would _______ be better for you?
Busy: No problem Mrs. Jones, so am I. That’s why I’ll be in and out before you know it. So could you squeeze me in real quick at _____________ or would_________ be better?
Or... No problem Mrs. Jones. Is that a bad day or just a bad time?
Call Me Tomorrow: When’s the best time to get a hold of you? So you’ll be there at ____? I actually have an opening at that time that I really need to fill, is it okay if we just schedule it for that time?
Call Me Next Week: I can definitely do that Mrs. Jones, but I’m in a Huge Contest and I need to complete _____ presentations by ________. Is there any way you can Squeeze me in before then?
Can’t You Just Say You Did The Demo? No, Mrs. Jones, I can’t lie to my boss. Besides it’s quick and fun and there’s no obligation to buy because I get paid just to do it. It would really help me out, so would ____ or ____ be better for you?
How Long Does It Take? 40 minutes, but if after 15 minutes, you’re not interested you can just hang up on me! So could you squeeze me in real quick at _____ or would _____ be better?
I’m NOT Going To Buy: No problem Mrs. Jones. It still helps me towards my goal just by listening. I’ll be in and out before you know it. I need to get in one more by ______ so would ________ or would ________ be better for you?
I’m NOT Interested: No problem. You don’t need to be interested. I get credit just for showing you. I promise I'll keep it quick and you’d be helping me out big time with my contest and scholarship chances. So could you squeeze me in real fast on ________ at ____ or would ___ be better?
Seen The Demo 100 Times! That’s great! So you could probably do it better than me! All I have to do is walk through some things on the website and you can give me some pointers. It would really help me out with my contest and scholarship chance. So would ____ or ____ be better?
What Are You Selling? What I’m showing is called Cutco, it’s a great set of kitchen knives and gadgets. I know you probably have tons of knives but I get paid just to show it and it really helps me towards my goals. So could I schedule you for (day) and (time) or do you think (time) would work better for you?
The Phrase That Pays...
“Mrs. Jones. I know you’re probably really busy but I need to do ______ appointments by __________ in order to hit my goal. Is there any way you can squeeze me in on _______ or is _________ better for you?”
Busy: No problem _____, that’s why I’ll be in and out before you know it! Do you think you’d be nice enough to squeeze me in at either ___ or ___?
Get back to me in a week: I can definitely do that Mrs. Jones but I am in this huge contest and I need to complete ____ appointment by ____. Is there any way you can squeeze me in before then?
Not interested or not going to buy: That’s great! You don’t need to be interested. I get credit just for showing you real quick. You would be helping me out big time big time with my goal! Could you squeeze me in on _____ or would _______ be better?
Seen the demo 100 times: That’s great! You could probably do it better than me! All I have to do is stop by and cut the rope, leather, and penny, and you can give me some pointers. It would really help me out! So would _____ or would _____ be better?
“Hi _____, you might not recognize my number but my name is __________. I’m a friend of ______ and she said I should give you a call. Sorry for not getting a hold of you. It’s not a random number or solicitor, just me (haha)! Hope to hear back from you soon. Thanks ______!”
“Hey_____, this is ___________. I’m friends with (first/last name). I saw her the other day because she was helping me out with something I’m doing to help with school and maybe earn a scholarship. She thought you might be nice enough to help me out too. If you could give me a call back that would be awesome. I can give you a try later on as well. Hope you have a great day ____!”
“Hi ________, this is _________, a friend of __________. I have a quick question. Give me a call back when you get a chance! Thanks!”
Text Message Scripts
Hi _______! This is ______. Your (friend, neighbor), _______ said I should give you a call. Is there a better time to call back?
“What’s this about?”: I had a quick question in regard to a scholarship. Do you have time for a call? Full Text – Last Resort – Acquaintances (For call-backs and hard to reach acquaintances)
Hi _________, this is _________, (remind of relation). I've called a few times and haven't got in touch with you, so I thought I would shoot you a quick text. The reason I was calling is I have a job this summer/fall with Cutco. I’m definitely not just trying to sell you something (if you want to buy, great). But that’s not really the big reason. I wanted to try something different than what most HS/college kids do to build my resume and maybe earn a scholarship for college. I get credit to just show you the products and the best part is I do it over the phone, you just need to be in front of a computer. There’s no obligation to buy, just watch & critique me if you like! I’m trying to complete ____ this week. So I was wondering if there was any way you could squeeze me into your busy schedule. It would mean a lot to me and if you can spare about 40 minutes, you can call me or I can send you my open times. Thanks so much!
Full Text – Last Resort – Referrals (Use if having trouble connecting with or scheduling a prospect)
Hi ________. This is ________. I’m a friend of __________ and a student at _________. She/he thought you might be able to help me out. I'm not sure if he/she told you much about what I'm doing, but I'm basically doing quick presentations for Cutco to try and earn a scholarship for college and build my resume. You don't have to buy anything because I still get paid to just show it! And again, filling my schedule is the key. So I was wondering if you had some time to help me out. I do all my presentations over the phone. We can either set it up over text or you can call me, feel free to ask me any questions too. Let me know if you'd be able to help me towards my scholarship. Thanks in advance and have a great day!
Initial text if no answer - Hi (their name) This is (your name). Your (friend/neighbor), (referral name) said I should give you a call. Is there a better time to call back?
“What’s this about?”: I had a quick question in regard to a scholarship. Do you have time for a call?
Acquaintances Text –Last Resort (For call-backs and hard to reach acquaintances)
Hi _________, this is _________, (remind of relation). I've called a few times and haven't got in touch with you, so I thought I would shoot you a quick text. The reason I was calling is I have job this summer/fall with Cutco. I’m definitely not just trying to sell you something (if you want to buy, great). But that’s not really the big reason. I wanted to try something different than what most HS/college kids do to build my resume and maybe earn a scholarship for college. I get credit to just sit down & show you the products. No obligation to buy, just watch & critique me if you like! I’m trying to complete ____ this week. So I was wondering if there was any way you could squeeze me into your busy schedule. It would mean a lot to me and if you can spare about 45 minutes, you can call me or I can send you my open times. Thanks so much!
Referrals - Full Text –Last Resort (Use if having trouble connecting with or scheduling a prospect)
Hi________. This is________. I’m a friend of __________ and a student at _________. She/he thought you might be able to help me out. I'm not sure if he/she told you much about what I'm doing, but I'm basically doing quick presentations for Cutco to try and earn a scholarship for college and build my resume. You don't have to buy anything because I still get paid to just show it! And again, filling my schedule is the key. So I was wondering if you had some time to help me out. We can either set it up over text or you can call me, feel free to ask me any questions too. Let me know if you'd be able to help me towards my scholarship. Thanks in advance and have a great day!