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"Need analysis helps instructional designer identify the problem that needs to be solved and provides information that allows an instructional designer to get the core of the problem" (Brown & Green, 2015).
"Need analysis helps instructional designer identify the problem that needs to be solved and provides information that allows an instructional designer to get the core of the problem" (Brown & Green, 2015).
For our team, our goal is not to redesign Albret. We learned that most of the newly admitted students, especially international students, are struggling with the Albert registration process. Additionally, there is a resource gap between departments that help new students. We hope through our project, we can provide solutions for all new NYU students and make their registration process smoother.
The problems
The problems
Based on our surveys, none of the participants stated the Albert registration process is very easy (See figure 1). Only 28% of the participants know there is an Albert registration guide (See figure 2), and only 2 of them find it helpful. The registration process had a lot of room for improvement, and the current Albert help page is hard to find.
41% of the respondents find the compulsory registration tutorial for first-time Albert users would be helpful. Unfortunately, new students did not have many resources when they arrived at NYU. Although an academic advisor meeting is required for every new student, help from an academic advisor can be limited. (We know this from our survey for the academic advisor) Therefore, there are three main problems our students face:
- The registration process is hard to understand.
- Resources are hard to find.
- Helps are unstable and unequal.
None of the participants state the Albert registration process is very easy.
None of the participants state the Albert registration process is very easy.
Figure 1
28% of the participants know there is an Albert registration guide
28% of the participants know there is an Albert registration guide
Figure 2
The needs
The needs
The current problem is that the registration page is poorly designed; it cannot quickly guide students to where they want. And new students need additional help to guide them through the registration process.
Also, the official Albert help page (the Albert registration guide) is not integrated into the Albert site, it is separate, which makes it more difficult to find. Current students need to reach out to their peers and department for help, considering it takes time, and the support they receive can be limited. What's worse, since not each student receives equal resources, they can't get their questions to be answered spontaneously.
In the last part of our survey, we created 5 knowledge quizzes to check if students know how to navigate Albert. Based on the data, 55% of the student are able to find the enrollment date (See figure 3), 83% of them know how to remove a hold (See figure 4), and 79% of them know how to start a course search process (See figure 5). Our survey reflects that most students have basic knowledge of Albert and know how to use them. Thus, the needs of the current student should focus more on the overall registration experience with the combination of other resources and focus less on training the students on how to navigate Albert.
55% of students know how to find their enrolment date
55% of students know how to find their enrolment date
Figure 3
83% of students know how to remove a hold.
83% of students know how to remove a hold.
Figure 4
79% of students know how to start a course search process
79% of students know how to start a course search process
Figure 5
The Solutions
The Solutions
- Raise awareness of the Albert Registration Guide
- Provide accessible, stable, and equal resources/helps for all NYU students.
Reference
Reference
Brown & Green (2015) The Essentials of Instructional Design: Examining the Situation, Chapter 3 (pg 41-57)
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