How to speak directly to an IRS agent

The IRS indicates that "our phone and walk-in representatives can only research the status of your refund 21 days after you filed electronically; 6 weeks after you mailed your paper return; or if 'Where’s My Refund?' directs you to contact us." Here's how to get through to an agent.

• Call the IRS at 1-800-829-1040 during their support hours
  of 7 AM to 7 PM local time Monday to Friday.

• Select your language, pressing 1 for English or 2 for Spanish.

• Press 2 for questions about your personal income taxes.

• Press 1 for questions about a form already filed or a payment.

• Press 3 for all other questions.

• Press 2 for all other questions.

• Make no entry when queried for the SSN.

• Press 2 for personal or individual tax questions.

• Press 4 for all other questions.

IRS Office Greenville – 2835 South Charles Blvd., Greenville, NC 27858

Contact: Information: 252-561-4040 In-Person Appointment: 844-545-5640

Monday through Friday 8.30 am to 4.30 pm. Closed for lunch noon – 1pm. This office follows the federal holiday schedule.

Website: https://www.irsofficesearch.org/irs-office-greenville-nc/