Chromebooks

Chromebook FAQs

How do I reset my password?

Use the instructions below to learn about VBCPS password guidelines, how to reset and recover your password.

VBCPS Student Password Reset Guide 2022

Why isn't my microphone/camera working?

Chromebook Camera/Microphone Access - Use this link to learn some tricks to help make your microphone or camera work. If none of these tricks work, go to room 101 for technical assistance.

How do I unlock my account?

Wait 15 minutes and try again IF you know your password. If you think your password has expired or you have forgotten your password, follow the password reset options linked above.
Contact the TST in room 101 to unlock it or call 263-1111 to request your account be unlocked.

How do I properly take care of my Chromebook?

Use this link, Chromebook Care, to learn how to properly carry and take care of your Chromebook. Students should never attempt to repair their own Chromebook. Students should go directly to room 101 to get your Chromebook replaced or repaired. Not sure if your Chromebook needs to be repaired? Go to this link to learn when you should have your Chromebook repaired or replaced.

Why won't my Chromebook turn on or charge?

Use this link, Chromebook Power Issues, to try some tricks if your Chromebook is having problems turning on and charging. Still won't work? Go to room 101.

Why can't I access a website on my Chromebook?

Use this link, Trouble Accessing a Website on a Chromebook, to learn some options to try if your Chromebook is having trouble accessing a website.

Chromebook Maintenance

How to manually check for Chrome OS updates

Your Chromebook should automatically update when you restart it, but it's always good to check manually to see if it needs to be updated.

Update Chrome OS tutorial

How to Clear the Cache on your Chromebook

Cache is a collection of temporary internet files maintained by your internet browser. These temporary files can bog down your browser, making it important you clear the cache biweekly.

Clearing the Cache Chromebook (Updated February 2020)

How to allow third party apps

Third Party Apps are applications provided by a vendor that are not affiliated with the device.

1Allow Third Party Apps Tutorial

How to allow pop-ups

Some programs require pop-ups in order to work properly. Canvas has been allowed by admin, but this is still a good thing to check.

1Allow Pop-ups Tutorial

Chromebook Tips

How to set up a second screen on a Chromebook

Students have the option to extend or mirror the Chromebook screen. NOTE - An adapter may be needed to connect a monitor to a Chromebook.

Chromebook Set Up Second Screen

Change the Language Input on a Chromebook

Students who take foreign languages or use specific applications may need to change the language input for their Chromebook.

Chromebook Keyboard Language Input Settings May 2023

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