1.  Go to ClassLink. Click on the Service Cloud SUPPORT icon.

 Or go to:

https://vbcps.my.site.com/SelfService.

2.  Click the Log In button that reads "Self-Service SSO" to log in. 

3.  Click on the image that reads "Open New Support Case".

4.  Complete the form:

• Subject:  Type a clear description of the problem. Example: Computer is not connected to the internet. 

  • Notice the area to the right that reads "Need Answers Fast?". As you type the problem, potential solutions begin showing up there. Check to see if a potential solutions solves your issue. 

• Description: Type the same information from the subject field. Add more details.

• Affected End User: Begin typing your name and your user account will show in a list. Select your name.

• School: Begin Typing First Colonial. "First Colonial High School will display as an option. Select First Colonial High School.

• Impact: Select who is impacted from a drop-down list.

• Room: Type the Room number or name. Example: 221, or Cafeteria

• Urgency: This is defaulted to "Low".

• Asset: Type the barcode of the computer, monitor, printer, or copier. There should be a Property of VBCPS with a 6 digit number.  That number is the barcode.

• Type:  Select from a drop-down list if this is a request or an incident.

• Category:  Choose the category item that most closely matches your issue.

• Upload File (Optional): If you have a screen shot or a document you would like to share, use this link to upload the file.

5. Submit: Click it!