Technology Support (TST)

Technology Support Technician

Camile Peter

WHAT I DO

• Serve as an advisor to school staff for general technical issues.

• Provide basic on-going first-line technical support to school staff and students.

• Troubleshoot and repair hardware (computer and peripheral equipment) problems and issues.

• Support school users with network issues.

• Install and customize computers with site based software/drivers; upgrade/update software as needed. Provide logistical support for computers and peripherals (physical setup and placement).

• Coordinate computer hardware repairs and maintain repair records.

Phone Extension - 85317 

he best way to get help is to submit a service cloud case.

• Ensure all technical support and repair work performed is recorded through the service cloud case system.

• Collaborate and approve hardware and software purchases with regard to technical requirements and limitations.

• Verify and approve technology purchases and provide logistical support for new deliveries on physical set-up and placement.

• Maintain technology inventory records.

• Serve as a technical liaison with division technical support staff, outside vendors, and serve as vendor contact on technical issues.

• Serve as site owner for school Intranet and Google Team site.

• Prepare and support technology for online testing.