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Staff set an appointment for the student here: E-HallPass
Serve as an advisor to school staff for general technical issues.
Provide basic on-going first-line technical support to school staff and students.
Troubleshoot and repair hardware (computer and peripheral equipment) problems and issues.
Support school users with network issues.
Install and customize computers with site based software/drivers; upgrade/update software as needed. Provide logistical support for computers and peripherals (physical setup and placement).
Coordinate computer hardware repairs and maintain repair records.
Phone Extension - 85317
he best way to get help is to submit a service cloud case.
Ensure all technical support and repair work performed is recorded through the service cloud case system.
Collaborate and approve hardware and software purchases with regard to technical requirements and limitations.
Verify and approve technology purchases and provide logistical support for new deliveries on physical set-up and placement.
Maintain technology inventory records.
Serve as a technical liaison with division technical support staff, outside vendors, and serve as vendor contact on technical issues.
Serve as site owner for school Intranet and Google Team site.
Prepare and support technology for online testing.