Quality Assurance Training & Support

Qualtiy Assurance Training & Support

The CTL is responsible for implementing and managing the SDBOR's Quality Assurance (QA) Process (SDBOR AAC 2.3.8.B) for online courses at USD and ensuring compliance with the SDBOR's QA rubric (SDBOR AAC 2.3.8.B(1)) for online courses. To that end, the CTL has established a five-step QA training and review process required of all online instructors and online courses:

USD Online QA Training & Review Process

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INTRODUCTION

(synchronous)
defines the expectations for online instructors and details the numerous resources available

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POLICIES & PROCEDURES
(asynchronous)
assesses online instructors on USD/BOR policies, procedures, and digital accessibility

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QA PROCESS & ONLINE PEDAGOGY
(asynchronous)
describes pedagogy and best practices for engaging online students and assesses online instructors on the USD/BOR QA process

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INSTRUCTIONAL TECHNOLOGY
(asynchronous & sync.)
engages online instructors with custom instructional technology training and resources used to develop and offer their online courses

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COURSE QA REVIEW

(asynchronous)
evaluates the online instructor's overall course design using the BOR QA rubric

Participation in the QA Process

The CTL notifies new online instructors needing training once they are assigned as the instructor of record in Banner. Previously trained instructors of courses will also be contacted if assigned as the instructor of record of an online course scheduled to be reviewed.

Online Course Readiness

The CTL also ensures that all online courses are prepared for instruction each semester. For more information about this process, please refer to the Online QA/Readiness Expectations document.

What Constitutes Readiness?

Training

instructors must complete the five training steps outlined above

Course Readiness

course is ACTIVE in D2L
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(News, Course Info, Getting Started widgets all have updated content)
syllabus posted in Getting Started widget
welcome message posted (e.g., in Getting Started widget, as a News item, etc.)
passed the accessibility check
(85% with no severe issues)
has an engagement activity
(e.g., intro discussion) due either before add/drop or the end of the first week (whichever happens sooner)

Review

if applicable, the course has gone through an initial BOR QA review

IMPORTANT: Per BOR Policy 2.7.3.1, these must be completed no later than three (3) working days prior to a course's start date.

Contact

If you have any questions about the QA process or need assistance, please send an email to: qa@usd.edu.

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