LocoBuzz is a customer service experience software that brings all our social media channels together into one streamlined platform.

Audience Catering to-

• Agents 

• Team Leaders

  How to handle tickets on Locobuzz

  Step 1: Login your account using your credentials to https://cx.locobuzz.com/login

  Step 2: The page opened up will be visible as shown below & has an agent dashboard on the right side

  Step 3: The tickets will be assigned for a 2-day period, starting the night before and continuing through the following night.

  Open the Ticket: After clicking on the ticket, it will expand, revealing the customer’s query, concern, comments, or remarks.

  Analyze the Content: Review the details to determine if the customer's remarks are valid and require a response.

  Decide on Action:

  If the Remarks are Valid: Head to the "Write reply" section to craft and send an appropriate response.

  If No Response is Needed: You can close the ticket directly if no further action is required.

  Screen Overview: After expanding, the screen will look like this:

  Numbered Sections:

  Respond to the Ticket: Use this area to draft and send a creative reply if the ticket requires a response via the Locobuzz tool & click on send.

  Direct Close the Ticket: This option allows you to close the ticket directly if no response is necessary.

  Tag the Ticket: Use the "Mention Category" section to tag the ticket under the appropriate issue level before disposing it.

  How to re-open the closed ticket on Locobuzz

  Step 1: Click "Closed Tickets

  Step 2: Find the ticket that requires reopening.

Once located, click on the ticket to initiate the reopening process.

Note:

  Play Store Tickets: Reopening a Play Store ticket will overwrite the previous response and publish the new one.

 Instagram/Facebook/Twitter Tickets: Reopening tickets from these platforms will not overwrite the previous response; it will simply publish a new response.

   Step 3: Click "keyboard_double_arrow_right" minimize tab mentioned

  Step 4: Click on the highlighted tab

  Step 5: Go to ticket status & click on open from the drop down

  Step 6: Click the "Write Reply" field.

  Write the revert you want it to be responded with & click on send