Coupon Not working

Understand the Issue

• Ask the customer to share the coupon code they are trying to use.

• Request a screenshot of the error message when applying the coupon.

Check Coupon Validity

• Confirm if the coupon is still valid (check expiry date).

• Verify if the coupon has been used previously, including in any canceled orders, as some coupons are one-time use only. 

Eligibility Criteria

• Confirm if the coupon is applicable to the selected product/category.

• Check if the order meets the minimum purchase value required for the coupon.

Basic Troubleshooting

• Ask the customer to remove the item from the cart and add it again, then retry applying the coupon.

• Suggest clearing the app cache and trying again.

• Ensure the app is updated to the latest version.

• 
  

Escalate the issue with the following details:

• • Coupon Code:

  • Error message:

  • Customer’s registered email/phone number:

Inform the customer that the technical team will investigate and provide a resolution on call within 24 hours