Potential Audience for CRM: 

• Agents

• Team Leaders

Steps to use CRM:

• Login: Use your credentials to access the CRM platform.

• Order List: Navigate to the "Order List" section to check details related to forward orders, such as:

  1. Delivery date of the order

  2. Order modifications

  3. Order cancellations

  4. Shipment status of the order & etc.

• If the customer has the below details, these can be changed from the drop down -

-Order id

-Parent Order No

-Payment No

-Tracking No

-Out Bill No