Technical Help: 

Common problems: 

• Weak wifi or internet access: Try another location or use a cord to connect directly to router.

• Browser:  Check that you are using the recommended browser: Google Chrome or Firefox. For example, Safari and Internet Explorer are usually not supported.

• Blackboard: Use your browser to log into uic.blackboard.com with your UIC Net ID and password.  **Do not use the Blackboard app: it will not work well. 

• Google docs: Make sure you are using your UIC gmail, not your personal email. Make sure you have set up Google Workspace @ UIC. Follow this link. It's free, takes 2 minutes.

• 101 and 102 Connect problems: 

First troubleshoot your own computer/internet access. Recommended browser:  see the Connect homepage. If you still can't figure out what's wrong, contact your instructor right away with the number of the activity and a screenshot.

Trouble registering for/accessing Connect? *Only* McGraw-Hill Education’s Customer Support can help.

Live chat, email, and phone support are available 7 days a week. 

Customer Tech/Digital Support: https://mh.my.site.com/CXG/s/

Phone: (800) 331-5094 Hours (EST)

Click here for more information: https://mh.my.site.com/CXG/s/ContactUs

Blackboard and other UIC tech questions:
Are you having trouble connecting to the UIC network - including WiFi? Having trouble logging into Blackboard? Think you might have a computer virus? Contact LTS@uic.edu.

Learning Technology Solutions offers FREE hands-on help to UIC students with these issues and more. They have multiple locations throughout campus and are open late. Check out their website for more information, or email LTS@uic.edu with all tech questions.

Questions?  Contact your instructor on email or in drop-in hours.