Embedded Files
Benefits Tracker
The Need for Benet
The Need for Benet
SWG's report found Survivors need better communication about the process and the status of their benefits case than the campus or RASC can provide today. There is a shortage of human resources on the campus and at RASC to communicate with the Survivors, and RASC has no automation to assist themselves or the Survivors. SWG's Benet fills the void.
Benet's Purpose
Benet's Purpose
The purpose of Benet is to establish communication with the Survivor, provide information about the process ahead, guidance, references, and encouragement. Benet is a good listener, tracking Survivor progress, comments, questions, and suggestions. Benet uses his knowledge of the Process statistics to provide estimates of progress. Benet provides Dashboard view of current Survivor clients' status and simple, efficient, and secure means of communicating with the Survivor clients, or with Benet.
Benet Exceeds Expectations
Benet Exceeds Expectations
A 30+ day process was reduced to a one hour process! Benet learned the rules of the UCRP eligibility and various special encoding of dates over time, and what additional information to request from the Survivor to evaluate and confirm eligibility. Benet also learned which forms a given situation requires. Finally Benet learned to request the needed information via a questionnaire and then process the completed questionnaire, analyze eligibility, and send the Survivor the Survivor Packet of Forms without assistance. Observe it yourself with the SurvExp2, Survivor Experience2.
The Benet System
The Benet System
The Community (the Survivor, RA, EA, Center, Benefits, SWG) reports a death via the Report Death Form to Benet. Within an hour of receiving the Report Death form, Benet in turn reports the death to RASC and sends an introductory email and Update Form to the Survivor. If desired, the relevant Association contact can also be notified by Benet. The Survivor's case appears on Dashboards for the campus and for RASC. From that point on until the Survivor receives their first regular monthly pension payment, Benet tracks the case, hour-by-hour, day-by-day, logging all actions and responses, measuring time between status steps, and updating statistics. Once the Survivor reaches status 11, Regular Pension Rcvd, the case disappears from the Dashboards. The Log is complex, because all current cases are intermingled. The Case History command to Benet will pull out of the log the sequence of events, actions, and comments/questions for any particular Survivor or Deceased. (A Deceased may have multiple survivors, all of which would be retrieved for a Deceased History.)
Security
Security
Benet uses the name of the deceased, the Date of Death, and the name and email address of the Survivor. Everything except for email address is normally published in an obituary in the public newspaper or campus news article. Benet lives in the Google Cloud, encrypted. Multi-factor authentication is required to access Benet, as secure as UCRAYS. Much of the communication occurs using Google Forms, also a secured by Google Cloud. Finally the Dashboards are passive read-only simple Google Spreadsheets accessible only by secure login to Google and authorization to access that Dashboard spreadsheet which is controlled by the campus manager. Data is pushed by Benet to the Dashboard hourly. Access to the Dashboard does not give access to Benet or any data in Benet that is not already pushed to the Dashboard.
Janus, Roman god of Entryway.
Benet can face in two directions: Campus to Survivor vs RASC to Survivor
Benet can face in two directions: Campus to Survivor vs RASC to Survivor
Benet looks at the setting of statusControl and myCampus to decide which face Benet should use, Campus or RASC. There are two sets of form letters, and two Event Settings. The former determines the content of the letters and viewpoint, the latter determines what gets sent and when it gets sent. The Status Update form also changes depending on the Respondent: RASC or non-RASC respondent (Survivor, EA, RA, Center, Benefits, SWG). There are 11 statuses in both RASC and non-RASC, but the viewpoint of each status changes.
Benet Exceeded Expectations
Benet Exceeded Expectations
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