1.2.10 Explain the possible consequences of failing to involve the end-user in the design process.
Collaboration and active contribution of the stakeholders are an integral part of a successful system design and implementation.
Poorly defined requirements: The opportunity to get feedback on what the product needs to accomplish is lost.
Lack of buy-in: End users will not be invested in the solution and may have a negative reaction to the introduction of the system. For a company, customer dissatisfaction with the final product can lead to a loss of business.
Errors/modifications are not identified: Possible failures and beneficial modifications of the system may not be found during the design phase. This means that the system may have to undergo major changes later.