1.2.4 Identify the relevant stakeholders when planning a new system
1.2.5 Describe methods of obtaining requirements from stakeholders
1.2.6 Describe appropriate techniques for gathering the information needed to arrive at a workable solution
1.2.10 Explain the possible consequences of failing to involve the end-user in the design process
1.1.3 Outline compatibility issues resulting from situations including legacy systems or business mergers.