General
What are the guidelines for taking care of the Chromebook?
Will students be able to keep their Chromebooks over the summer?
What happens if a student forgets his or her Chromebook?
Should students bring their chargers to school?
Can students personalize their Chromebook?
Can students let anyone else use their Chromebook?
Can students bring their own device to school in lieu of receiving a school-issued Chromebook?
How do I obtain a school-issued Chromebook?
What if I return a Chromebook that was not originally assigned to me?
What happens if a student's Chromebook gets damaged or lost?
Technical
How can I connect to a network outside of school (i.e. home, library, etc.)?
Why won't my Chromebook turn on?
Why am I having internet connectivity issues (i.e. videos not loading)?
When I try to log in, I get a message that says, "To unlock and restore your local data, please enter your old Chromebook password."
Why are the colors on my screen inverted (black/yellow)?
Why is my entire screen is zoomed in?
Why is part of my screen zoomed in at the top?
Insurance
How do I register for insurance?
What is the process if my insured Chromebook needs repair?
Still have unanswered questions?
Please email us: helpdesk@tewksbury.k12.ma.us