Tech Support

(Teacher's Only)

How do I reset passwords again?

09/18/2024

As the quads begin and end, we notice a lot of students coming through the doors with accounts not working, passwords being forgotten and getting behind on work. We want to help make sure that students have access right away so that they can join your Google Classroom or Bright-space Platform and start doing class work.

Big Tips:

Make sure you are logged into YOUR account on the desktop computer. Using your colleague's computer login and then trying to access sams with your own TDSB ID and password will NOT work.
Avoid searching up student names or asking for their name as sometimes they may give you a name that does not match TDSB record as they may be using a middle name or nickname. The safest option is to use their student number and cross-reference with Government ID.
Use CHROME INCOGNITO WINDOW - very important step.

BEFORE STEP 1: Simply have them do it themselves!

Have the student go onto a desktop in the school and login with their tdsb email and this password set up (using the image on the left). Make sure the T in tdsb is CAPITAL. Usually once you enter this 'password' it will prompt the student to enter a real one and re-set their account. If this doesn't work then please do the following steps for them:

STEP 1: First, right click on the bottom tab where 'Google Chrome' is and click 'New Incognito Window'. Go to mytdsb and click on SAMS sams.tdsb.on.ca

STEP 2: Login with your TDSB Credentials

STEP 3: Click on either location and enter the student number of the student. Make sure to verify with CALC ID, Photo and Gov ID.

STEP 4: Click on the checkbox and a side panel should come up (please use incognito window!)

STEP 5: Please click on 'Change Password' and have the student write the password they wish to have (a mix of letters and at least 1 number) on a piece of paper. The Teacher is ONLY supposed to use SAMS. Please confirm their password before entering it in.

STEP 6: An account may also be DISABLED or locked (this can be seen by a red circle on top of the student's name) Please cross-reference with their schedule, ensure they are in your attendance and 'unblock their account' using the side panel function. Then change their password for them and then let them login on a chromebook to double check that everything is working.

STEP 7: If a student's name is not showing up on SAMS at all - then please create a ticket. Go to https://serviceit.tdsb.on.ca/

STEP 8: Click on the 'Log a Ticket'.

STEP 9: Out of the options, click on 'Accounts, Access, & Emails'.

STEP 10: The next window will prompt you to choose a specific issue - please click on 'Student account/password issue'. Please add the school phone number as well.

STEP 11: Choose the correct option. For online teachers, if your student emails saying they don't have access to Brightspace - choose the other option.

STEP 12: Submit the ticket and wait for a response. Update your student when the issue is resolved.

We do not own any copyright or licensing for this image and give credit to the original artists: md3d. (n.d.). Support text on keyboard button. Online support concept. Adobe Stock . Retrieved September 19, 2024, from https://stock.adobe.com/search?k=tech+support.

Do we have it on the shelf?

09/18/2024

You may be getting excited about your ISP reading circles or maybe you want students to read at the beginning of class (it doesn't just have to happen in English class folks!). Here is a guide on how YOU can search for available novels in the school.
1) Access the Virtual Library for CALC Secondary School2) Click on the purple sign that says 'Search Catalogue'3) Change the setting from 'All Libraries' to 'Calc City Adult' 4) Change the 'keyword' to any other option such as 'title', 'subject' or 'ISBN'5) Use the 'refine search' to ensure that you are looking for the correct format, age group, language and even specific genre. 6) Check out the availability for the book your interested in to see if we have it in stock or if it is currently out.

We recommend using the virtual library to see what novels are in stock. Share the list with us (including the title, the Call No, and Author Name) and we would be more than happy to pull them off the shelf and reserve them for you.

Using the Virtual Library to meet your curriculum needs is an exceptional way to have reading in each of our classes regardless of them not being ESL or ENG dedicated classrooms. Search up genres and themes to match your subject area, and have reading every day in your class to build reading and English language skills in all of our students consistently throughout the quads.

Some subject areas of Interest are:
Gym/Health: Use 'subject' to search up terms such as 'sport', 'soccer fiction', ' [disease name] fiction'
Science: Use 'subject' to search up terms such as 'science fiction', 'space science', 'environmental fiction/science', 'apocalypse' and 'climate change'
History: Use 'subject' to search up terms such as 'historical fiction', 'autobiography', 'memoir', 'alternate history', 'history-humor', and 'history ancient'
Math: Use 'subject' to search up terms such as 'math fiction', 'mathArts', 'mathematician', and 'mathbooks'

There are many more options and subjects available - please reach out if you are interested! We may begin a universal reading program in the future and would love to tie in the Fontas & Pinnell Literacy Intervention Program to track student reading progress.

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