Brief Table of Contents

PART 1 The Office in a Changing Business World
CHAPTER 1 The Office Environment

1-1 The Office Today

1-2 The Office in Relation to the Total Organization

1-3 Your Role in an Office

CHAPTER 2 Office Competencies

2-1 Employment Outlook

2-2 Employment Competencies

CHAPTER 3 Information Management and Efficiency

3-1 Information Management and Technology

3-2 Information Systems and Resources

PART 2 Communicating Effectively

CHAPTER 4 Written Communication

4-1 Reading and Writing at Work

4-2 Business Correspondence

4-3 Business Reports and Related Documents

CHAPTER 5 Oral Communication

5-1 Listening and Speaking

5-2 Planning and Preparing a Presentation Website
1. 10 Group Roles for Workplace Teams (With Examples)
2. Effective PP Tips, 3. Improved PP (Add at least 2)

5-3 Delivering a Presentation

CHAPTER 6 Telephone Communication

6-1 Telephone Technology and Services

6-2 Effective Telephone Communication

PART 3 Processing and understanding Financial Information

CHAPTER 7 Banking and Payroll

7-1 Banking Procedures

7-2 Payroll and Employee Benefits

CHAPTER 8 Financial Reports and Procedures

8-1Financial Reports

8-2 Financial Procedures

PART 4 Managing Your Work Life

CHAPTER 9 Time and Workstation Management

9-1 Managing Your Time

9-2 Workstation Management and Office Safety