Part I: THE OFFICE IN A CHANGING BUSINESS WORLD.

1. The Office Environment.

2. Office Competencies.

3. Information Management and Efficiency.

Part II: COMMUNICATING EFFECTIVELY.

4. Written Communication.

5. Oral Communication.

6. Telephone Communications.

Part III: PROCESSING AND UNDERSTANDING FINANCIAL INFORMATION.

7. Banking and Payroll.

8. Financial Reports and Procedures.

Part IV: MANAGING YOUR WORK LIFE.

9. Time and Workstation Management.

10. Meetings and Travel.

11. Records Management.

12. Processing Mail.

Part V: MANAGING YOUR CAREER.

13. Planning and Advancing Your Career.
14. Ongoing Professional Development.