Performance Analysis/Problem Resolution Document
DateAnalyst(s) involved:
Who reported the issue?
Is anyone else reporting same or similar issue? If so, who?
Are all users reporting the issue in a single location or department or spread across areas?
When was it first reported?
What application group and modules are affected (e.g., AR, all Financials, Form paxtrax.fmx, or list all transactions)?
Environment(s) in which it is appearing (i.e., Production, Development, Test, Vision):
What time of day, if attributable to a particular time, are you seeing this occur?
Does it occur only when load is high?
Does it occur only when load is low?
Is the issue reproducible?
Steps required to reproduce.
Is there currently a workaround for it?
When was the last time that you noticed this working correctly?
Notes:
Upgrades since last worked correctly (e.g., OS, Network, patches, database, third party, other):
How long did transaction used to take?
How long does transaction take now?
How long is transaction supposed to take?
Customizations to component in question:
Module name (short and long name):
Module version:
Form name:
Form version:
Patch set level:
Pro*C program modules (if applicable):
Org ID involved (if multi-org):
Debugging enabled?
Trace file created?
Trace filename:
TKPROF name generated from trace file:
Log file created?
Log filename:
Errors observed:
Notes: