Improving Central Station Call Failure Rates

Description and Details

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How well do your digital communicators react to unexpected circumstances? Most don't do well. This presentation and discussion will provide you with a framework for identifying and correcting issues that cause failure when digital communicators report to a central station using phone lines. You can expect the straightforward process that is described to allow you to reduce your call failure rate by 50% or more.

• Typical industry call failure rates
• Why do calls fail?
• The phone network is actually getting worse
• How to track call failures
• How to capture analog and debug information for a failure incident
• How to classify call failures and select groups for correction
• Correcting classes of call failures
• Verifying corrections
• Bonus: How to get the undivided attention of your manufacturer

Format

The default format for this topic is three, one hour sessions conducted during one morning or afternoon with up to 12 participants. Two 20 minute breaks allow participants to to sneak a look at their email and return calls so they can return to focus on the topic. In addition to slides and lecture, participants are asked to contribute to the presentation and to discuss their specific situation.

Each participant is given a presentation outline on which they can take notes, and plenty of time is allowed for questions.

Target Audience

While the information presented involves some technical detail, these sessions are targeted for all technologists and managers of central station operations. Whether you're asking or you're answering the question, "Why don't we receive all our calls?", this discussion is for you.

Making Arrangements

Contact us to make arrangements for this be presented at your site. The basic cost of the presentation is $895 for up to 12 participants. Travel time is billed at $42.50 per hour while the presenter is actively traveling. Modest travel expenses are billed at cost.

One option to avoid travel expense is to use telepresence tools (e.g. Webex) combined with your on-site coordinator. Our presenter will visit your facility "virtually" to present the information and facilitiate the discussion.