Solution Entry Training for Knowledge Authors
Project Description:
Due to employee turnover and increased management attention to the knowledge initiative, Knowledge Authors are now being evaluated on both the quantity and quality of their knowledge articles. Currently, the Knowledge Managers are forced to spend too much time editing/correcting submissions before publication.
Aim:
To increase the quality of the submissions by Knowledge Authors, which will reflect well on their performance evaluations and free up time for the Knowledge Managers to work on other projects.
Target Audience:
All personnel in the IT department.
Delivery Options:
The Knowledge Management Team will deliver the training online and record it using existing training resources. This option is cost efficient and the recording will be made available for review.