I present the development of a reusable learning object (RLO) in the form of a self-paced Computer-Based Training (CBT) to meet one of the objectives of the course, Solution Entry Training for Knowledge Authors.
The main aim of this project is to increase the quality of the submissions by Knowledge Authors (KAs), which will reflect well on their performance evaluations and free up time for the Knowledge Managers (KMs) to work on other projects.
The mission of the Knowledge Management Team is to gather and share knowledge throughout the IT organization. This review training is in response to an identified performance problem regarding two related management initiatives, Knowledge Centered Support (KCS) and Knowledge Management (KM). In the KCS model, all IT personnel are considered Knowledge Authors (KA) and should contribute to the Knowledgebase. The existing IT staff attended author training over two years ago. Any IT staff person hired after this point has not attended a formal training. The KM tool has also been upgraded and modified several times during this period. The original formal training was recorded but is obsolete and rarely used.
Due to employee turnover and increased management attention to the knowledge initiative, KAs are now being evaluated on both the quantity and quality of their articles. Currently, the KMs are forced to spend a lot of time editing/correcting submissions from the KAs before publication.