AIM of Project
To increase the quality of the submissions by Knowledge Authors (KAs), which will reflect well on their performance evaluations and free up time for the Knowledge Managers (KMs) to work on other projects.
Executive Summary
The mission of the Knowledge Management Team is to gather and share knowledge throughout the IT organization. This proposal for a review training is in response to an identified performance problem regarding two related management initiatives, Knowledge Centered Support (KCS) and Knowledge Management (KM). In the KCS model, all IT personnel are considered Knowledge Authors (KA) and should contribute to the Knowledgebase. The existing IT staff attended author training over two years ago. Any IT staff person hired after this point has not attended a formal training. The KM tool has also been upgraded and modified several times during this period. The original formal training was recorded but is obsolete and rarely used.
Due to employee turnover and increased management attention to the knowledge initiative, KAs are now being evaluated on both the quantity and quality of their articles. Currently, the KMs are forced to spend a lot of time editing/correcting submissions from the KAs before publication.
Target Audience
The IT department includes two types of audiences. The primary audience includes IT technicians and Project Managers while the secondary audience includes IT Management and Firm Management.
Learner Characteristics
Entry Characteristics
Delivery Method
The Knowledge Management Team will deliver the training online and record it using existing training resources. This option is cost efficient and the recording will be made available for review.