Developing an Instrument to Assess IT Staff Motivation
Developing an Instrument to Assess IT Staff Motivation
Fernando Paulo Belfo & Rui Dinis Sousa
Conference Paper in Proceedings of the Conference on Enterprise Information Systems (CENTERIS´2011). Communications in Computer and Information Science, Vol. 220, Part 2, 230-239, PA: Springler, October 6
Abstract:
Motivation is a key factor that influences individual effort, which, in turn, affects individual and organizational performance. Nevertheless, motivation at work depends on the organizational rewards and incentives, according to individual goals. This paper reports on the development of an instrument designed to measure the motivation of Information Technology people at their workplace. Psychology theories and work addressing intrinsic and extrinsic motivation have been studied. Some motivation instruments were reviewed and analyzed. Specificities and special characteristics regarding IT workers were evidenced and combined with other more general motivation factors. The instrument has been developed according to the five dimensions of the Worldatwork framework, resulting in a set of 30 scale items addressing 23 variables. Besides measuring the IT motivation levels, the tool may also help any organization to understand the weaknesses and strengths regarding incentive policies, and therefore, assist on the definition of new ones.
Keywords: motivation, IT management, IT human resources, incentive policy, reward, instrument
DOI: 10.1007/978-3-642-24355-4_24