413-429-4109 (the main office, sales, emergency outages, etc.)
413-429-4555 (dedicated support line).
NB: Fiber Connect asks that you NOT reboot every time service is interrupted. Give them a chance to find the problem. They say, "Rebooting in mass puts undue load on core systems, which triggers safety systems that prolong the time it takes for the system to settle down and pass traffic normally again."
Ron Ragusa 528-3354 (several enthusiastic recs) (many years)
Jim Stockfisch in GB, 413-284-4991 or 413-394-0318 service@techfish.net (5/13) He is wonderful. Came promptly and fixed the server quickly. He's polite, speaks English as well as techy. (10/15)
Cory Bimbane in Lenox, 413-637-1518 (10/15)
Total Access Computers, call Dan, 413-652-2823, info@totalaccesscomputers.com. Very pleased with his work. (12/17)
John Bate, of Fiber Connect, 413-429-4555, or support@bfcma.com No need to be a FC customer to get his help. PCs and MACs. Repairs, installs, upgrades. Video: https://video214.com/play/VZRz8xKADVCZN50MM1K9vQ/s/dark (10/18)
Paul Moulthrop, GB Geeks, 413-854-1568. Several recs. (4/19) [RETIRED 2024]
William Barth, 413-274-5103, www.helpcallbill.com, Bill@helpcallbill.com. He is terrific and patient. Nothing he can’t do: Word, google-docs, computer, internet, social media. He has a wonderful background. (12/19)
Supportrix, 877-787-8749. Been using them for years. Approx. $159 per year covers unlimited devices, 24/7. If you need technical support, they remotely access your computer and fix the issue. They are amazing. I had a problem that took them 4 hours, and they fixed it. (4/20)
Thomas Roy, tomroy@gmail.com. He's a genius with computers - PC or Mac. And he's reasonable! Miracle of miracles! (1/21)
David Armstrong, 413-528-2747, dotcal11@gmail.com. He makes house calls. Helps with internet connections, repair and upgrade, PC tune-up, virus removal. (4/21)
Andrew Farnham, New Marlborough, www.effortlesstechsolutions.com, andy@effortlesstechsolutions.com. Macs, PCs, Androids, and iPhones. Reasonable rates; references available. House calls; vaxed, covid-careful. (10/21)
Neonet Technologies, in GB. 413-644-9705, Info@neonettech.com. We've been pleased. (10/18) Brian Torres for all our PC computer issues for 4 years. (8/22, 11/22)
Arthur Dellea, email arthurdellea@gmail.com or use https://dellea.as.me/schedule.php. Very happy with him. Makes house calls unless it's something he can fix over the phone. Offers an annual plan. (1/17 thru 10/24)
John Berthet of MacAnnex. A real pro. <info@macannex.com> 413-528-3665, 707-701-3665. "Valet computing services for the Macintosh platform @ your location @ your convenience." He's great! John will take old macs, wipe them clean, refurbish them and give them to groups like Elizabeth Freeman or Construct. Good way to recycle your Mac. He also rebuilds certain laptops, eliminating the rainbow-colored beach ball drive for the new design for about $300. (many recs)
Mad Macs in Pittsfield, 413-445-5858.
Visionary Computer in Lakeville, CT. 860-435-2211. Talk to David. Great service and fair pricing!! Dylan was super-supportive and helpful (esp. to an oldster!). (1/17 thru 8/1)
iPhones: Apple Care, 800-275-2273. You don't have to be an Apple Care subscriber -- they always help figure out the problem.
iPhones: Apple Support, 800-694-7466. You may be asked for your IMEI number which can be found under "Settings", then to "General", then to "About" and then scroll down.
Lesliann Furcht, Egremont's librarian, can help you if it's a short troubleshooting issue. Call her at the Egremont Library (413-528-1474) .
Hugo Heriz-Smith, of HugoCanHelp, https://hugocanhelp.com/. Not local, but highly recommended for help with Apple devices: Mac, iPhone, iPad, iCloud, Apple watch, AirPods, Apple TV, and related software, through screen-sharing capabilities. (4/24)
John Bate, 413-429-4555, support@bfcma.com. He is a Fiber Connect technician, available even if you're not a FC subscriber. He can set up content streaming, help choose the device, install the right apps, etc. Very knowledgeable and helpful, and a lovely guy. (9/18)
Andrew F. Jensen, andy@albanyit.com. Great (!) for tech support and computer service. Very professional and can do most work remotely. (7/22)
Jonathan at Staples IT department in GB. www.staples.com/Tech-Services/cat_SC5863 (2/23)
Brian from Neonet, www.neonettech.com, 413-644-9705. Helped me transfer from one iPad to another. Terrific. More than 30 yrs experience. Can also help with TV's, cameras, etc. $115/hr. (3/23)
Arthur Dellea, email arthurdellea@gmail.com, 413-528-1141, or use https://dellea.as.me/schedule.php. Very happy with him. Makes house calls unless it's something he can fix over the phone. Offers an annual plan. (1/17 thru 7/24)
Carl Furcht, carlfurchtrepair@gmail.com. (Lesliann's son.) Contact him for technical support. (8/24)
Caroline Alexander, www.AlexanderDesignWorks.com. Her rates are low! (9/15, 2/21)
Roger Meyer, Egremonter: rmeyer507@gmail.com. 413-931-1027. Worked for Tune Street and is terrific! Does audio/video, TVs, Sat TV, outdoor speakers, surround-sound system, etc. Excellent work at very reasonable prices, and is a hell of a nice guy. (1/14, 3/15, 10/15)
Rob Horner, 413-717-7981, Rob@robhorner.com. Excellent and personable. (1/16, 6/17) -- (As of 10/19, not taking new clients.)
The Wave: Rob Brannock, formerly of Tune Street. Audio-video installations, sales, and service. 413-854-7972 (4/15)
Mike Sinopoli, sinopolimichael9@gmail. He is great! Can video-record events and is very nice to work with. (8/23)
Epson Workforce Pro EC-4020
Epson Workforce WF-2860 (the number is obsolete) prints, scans to the computer or to email, prints 2-sided, monitors the ink level. Tremendously good performance, and it keeps on ticking.
Brother L2710 series. It does everything. It's fast, can do 1- or 2-sided printing, can scan.
Brother Inksmart MFC-J995
Berkshire Graphics, Pittsfield, 413-442-3569. They charge $20 to take a look, and the added cost of repair is reasonable ($40 in one case). Nice folks. (2/23)
Apple Devices: iPad®, iPad® mini, iPhone® and iPod Touch® running iOS 12 or higher
Amazon Devices: All Kindle Fire models, including the new Kindle Fire HDX, are supported except for the first-generation Kindle Fire
Android Devices: All tablets and phones running Android 5.0 or higher.
Xbox One: All versions of Xbox One
Samsung Smart TV: Model years 2012 or higher
Google Chromecast: All Google Chromecast devices
John & John Bailey 528-3561 (cell: 413-329-8106) Local father and son team, very nice. (12/13)
Henry Blanchard, licensed electrician who also does non-electrical work. 413-717-0270. (12/13)
Doug Blume, Sheffield. 413-229-2784 (o), 413-446-7146 (cell). Superb! dwb123@roadrunner.com. (12/13)
Joe Seward & Sons, Sheffield. 229-2561. (12/13)
Tom Torrico, 528-0010, TorricoElectric@gmail.com. An excellent electrician and very nice fellow. Does phone line work. Lives on Mt. Washington Road. (12/13)
Roger Meyer (Egremonter), rmeyer507@gmail.com 413-931-1027 (1/14)
Andrew Farnham, New Marlborough, www.effortlesstechsolutions.com, andy@effortlesstechsolutions.com. Macs, PCs, Androids, and i-Phones. Reasonable rates; references available. House calls; vaxed, covid-careful. (10/21)
John Twiss at the Verizon store in Lenox, 413-217-1130. Absolute best customer service while purchasing a new iPhone. He is patient and knowledgeable. I can't recommend him highly enough. (4/22)
www.apple.com/support/icloud/find-my-device/
Facebook messenger video call: Very reliable, even in the car traveling through town. It's free, and several people can join the call. (2/22)
WhatsApp: Has a chat, audio- and video call option. Free. (2/22)
Skype: on desktop, mobile phone, or tablet. If both people use Skype, the call is free. (2/22)