We utilize globally vetted best practices to improve your IT service quality, lessen IT operational risks and control IT costs. Our initial phase begins with the definition of the processes and the organizational framework. This enables us to provide very concrete instructions with the result being that our work is extensively standardized from the very start. Most of our larger work is usually involved with the IT organization during the actual implementation of the processes and systems.
We ensure that the correct steps have already been taken during the conceptual phase of the ITIL implementation. By taking this approach we find that it is often decidedly easier to assign the available human and financial resources in an economical way. In contrast to this approach, if no well-designed conceptual phase takes place at the outset of the project, we find that there is a high risk in taking measures during the process and system implementation. These types of risks will prove to be expensive and very disadvantageous for your business in the long-term leading to a reversion that would be hardly possible without further losses. We are cautious and thorough as we implement ITIL for your business.
Dobson & Bennett follows the ITIL v2 and v3 implementation framework that is designed to ensure that after completion of the project the central requirements of the ISO 20000 standard are fulfilled. The two central requirements of the ISO 20000 standard (ISO/IEC 20000:2005) are as follows:
We consider Introducing ITIL to be a prerequisite for obtaining an ISO 20000 certificate, but it is not sufficient: It is equally important to prove that IT processes are documented, actively managed and continually improved. We believe that high-quality process documentation is at the center of any implementation project that involves certification.