Production / Tecnhical Service
8 years de experience
Responsibilities:
Management of teams of between 50 and 120 people.
Production engineering (metallurgy, welding, painting, assembly and packaging lines).
Technical service (workshop; field service; assembly, configuration and inspection; product warranties).
Outsourcing processes.
Manufacturing engineering (production capacity, useful design).
Product engineering (introduction, industrialization and product design improvements).
Dashboard of KPIs for production, technical service, quality, safety).
Visual management of production lines and workshops (5S).
Achievements:
Engineering: Industrialization of components obtaining 1M€ of net benefits in the 1st year through process reengineering, movement of machines, change of Layouts, etc. Creation of a hydraulic cylinder recovery center and implementation of an exchange program for it (€ 600k of net benefits in the 1st year).
Process and system integration from customer call, through service planning to the delivery of a repaired and invoiced unit, making a correct diagnosis of the incident with fewer contacts.
Creation of an incentive scheme to improve technicians productivity and customer service quality.
Implementation of customer satisfaction evaluation surveys.
Productivity: 10% improvement in throughput efficiency through adjustments in production planning and balancing of tasks.
Costs: 30% reduction of scrap in the 1st year; reduction of warranty costs (€ 300k of net profit in the 1st year); WIP reduction (30 for 8 days in service work order).
Continuous improvement: Implementation of process improvements from down-up through Kaizen events (CNC programming, packaging changes, etc.) representing 100k€ of net benefits in the 1st year.