Billing or Portal Issues
You will have 3 portals once you are set up. The Service Provider Portal (SPP) and Ebilling portals are maintained and troubleshooted through SDRC. The Service Provider Directory (SPD) is maintained by DDS.
If you need assistance with your portals or billing, please make sure you are reaching out to the correct email address or your request will be delayed or not responded to. If you are not sure who to contact after reviewing the below, please contact your resource coordinator.
SPP portal (Profound UI portal) Log in here
Lists all service codes, authorizations, client information
SIR online reporting is done through this portal
I do not know how to log in to my SPP or my password is not working. What do I do?
Accounts may be disabled if you do not log in quarterly or change your password when prompted. You will not be able to log in to the portals until all documents are submitted and processed.
If you had previous access and are now locked out, you will need to reach out to e.billing@sdrc.org with your vendor number and ask that they reset your login. They will send you the new login
If you have never had access, please reach out to your resource coordinator first to ensure that your portal has been activated. You may need to fill out an SPP agreement form and send it to your resource coordinator.
EBilling portal Log in Here
Where invoices are uploaded and all billing is submitted
Invoices are uploaded on the 1st of the month for the previous month as long as there is an authorization number
If you submit billing by the 5th business day of the month, you will get paid on the 1st pay run, around the 12th business day of the month
If billing is submitted after the 5th business day, you will get paid on the 2nd pay run, the last business day of the month
Invoices may not show if you do not bill on them for 2 months. You will need to reach out to ask_pos@sdrc.org to request they be regenerated.
Parent Verification Forms (PVF) and Electronic Visit Verification (EVV) Verification form information
EVV forms are not needed for Early Start services, only Medicaid funded personal care and home health services like nursing and respite. If you provide those services, please reach out to your Resource Coordinator that oversees them, or review the DDS Information
PVV forms are required for all 612/ 620 and related staffing codes for clients that are minors.
All direct observation/assessment hours require a parent signature when the client is a minor.
Indirect hours to write the report should be on a separate line by date - please add this note in place of the signature: “NO DIRECT SERVICES PROVIDED”
Please note: You may use 2 lines for the same date if direct hours & indirect hours were provided on the same day. Direct hours & indirect should not be on the same line. Direct & indirect hours can be on the same PVF form for the same month of service.
612/620 ASMT - Behavior Assessment contracts provide funding for direct observations/assessment & indirect hours to write the report for thosew clients over age 3. Early Start services do not require a full 12 hour assessment and the assessments should be integrated in to your first week of sessions. Over 3 Intensive ABA is the only 612/620 SDRC service that provides funding for indirect hours for report writing. Direct observation/assessment is a requirement for all 612/620 ASMT Over age 3 contracts & those hours require a parent/caregiver signature when the client is a minor.
I need training on how to navigate my portals or submit invoices. Who do I contact?
For detailed information, training videos, and troubleshooting, please review the SDRC website under Ebilling and SPP., link HERE.
Billing and Portal Troubleshooting Contact Emails
e.billing@sdrc.org
Only for questions related to portals or changing banking information.
If you need to change SPP password you will need to email this contact.
If you need to change your ebilling password, you are able to do this yourself.
If you need to change your bank account, please submit a new Ebilling agreeement, a new voided check, and a new W9 to your resource coordinator to process. Forms can be found here
Do not use this for billing or invoicing questions.
ask_pos@sdrc.org
For questions related to billing, invoicing, and authorizations, such as discrepancies with payment, missing invoices or missing authorizations, etc.
If you are missing an invoice but do not have an authorization number, the business department can not help you, as it has not reached them yet. You will need to first contact your service coordinator to determine where the POS in the process.
If you have an authorization number and need an invoice, email this address with your vendor number, the month(s) of service your invoice is missing, the auth number, the client UCI (if applicable) and any other pertinent information