Need tech support?
Difficulties accessing websites? Slow/Crashing Chrome?
Remove temporary files and cookies by resetting the Chrome profile
Clean up Chrome
Open Chrome
Copy/Paste the following path to the Chrome address bar: chrome://settings/resetProfileSettings
Click Reset Settings
On Chromebooks, make sure Chrome OS is up to date
See "Check for updates yourself"
Make sure no accounts or extensions are conflicting
Open Chrome
Staff only: Open and incognito tab (type Ctrl+Shif+N) and navigate to the website
Remove Cookies and Temporary Files
Open Chrome
Type Ctrl+H (history)
Clear Browsing data (top left)
Select: All time, Cookies and other site data (Cached images and files clear up memory too)
Click Clear data
Note: you will lose all of your locally stored data - make sure your important files are backed up in Google Drive first.
Slow/Intermittent Meet?
Meet is a resource intensive service; make sure the computer isn't doing unnecessary work during Meets. Close all programs and Chrome tabs you don't need during the Meet.
Plan your lessons and instruct your students so that they don't need too many programs or Chrome tabs open at once during the Meet.
With the hotspot, find a location/room where the service is best.
Need to work offline on a Chromebook?
(students already have the required extension so they can start at step 4.)
Need to simulate a Chromebook?
Don't want students to join Meets before or after the teacher?
You can create a nicknamed Meet either using one of the following methods:
Go to Meet.Google.com and type in a new or reused nickname in the Join or Start A Meeting box
Come up with a Meet Lookup link and share it with your students:
Example 1 - meet.google.com/lookup/nicknameofyourchoice
Example 2 - meet.google.com/lookup/anothernickname
When ending the meeting, make sure you are the last one to leave the Meet.
Students can access Meet when you are not there IF
the Meet link was created in Gmail
the Meet link was created in Calendar
Also, don't share Meet links, Meet nick names, Meet or Classroom codes publicly, i.e outside your Classroom or Parentsquare
Need to end a Meeting for Everyone? Looking to stay posted about New Meet Features?
Forgotten/compromised passwords?
Staff
Option A - contact your site admin who verifies you and contacts Tech Services
Option B - karagon@rioschools.org (805 485-3111) or jmyllari@rioschool.org
To verify when using phone or a non-Rio email to contact Tech Services, please provide your name, home address and phone number on file.
Student
Email the student ID and email address to karagon@rioschools.org & jmyllari@rioschools.org. They will get back to you with a new password.
Need a device replacement or in-person support?
Make an appointment for
Device replacements and pickup at bit.ly/riotechpickup
In-person consultation / repair at bit.ly/riotechhelp
Need tech support at home?
Staff & Parents
Contact information for remote and in-person support (No Walk-Ins at the DO)
(805) 394-8113 (voicemail or txt with txt responses)
