DL Tips bit.ly/riodltips

Workflow and contact information

Remove temporary files and cookies by resetting the Chrome profile

Clean up Chrome

1. Open Chrome

2. Copy/Paste the following path to the Chrome address bar: chrome://settings/resetProfileSettings

3. Click Reset Settings

On Chromebooks, make sure Chrome OS is  up to date

See "Check for updates yourself"

• Interactive Tutorial here

Make sure no accounts or extensions are conflicting

1. Open Chrome

2. Staff only: Open and incognito tab (type Ctrl+Shif+N) and navigate to the website

Remove Cookies and Temporary Files

1. Open Chrome

2. Type Ctrl+H (history)

3. Clear Browsing data (top left)

4. Select: All time, Cookies and other site data (Cached images and files clear up memory too) 

5. Click Clear data

Remove and Re-Add your account on the Chromebook

Note: you will lose all of your locally stored data - make sure your important files are backed up in Google Drive first.

• Meet is a resource intensive service; make sure the computer isn't doing unnecessary work during Meets. Close all programs and Chrome tabs you don't need during the Meet. 

• Plan your lessons and instruct your students so that they don't need too many programs or Chrome tabs open at once during the Meet.

• Optimise the camera/video quality

• With the hotspot, find a location/room where the service is best.

Instructions here.

(students already have the required extension so they can start at step 4.)

Use the Chromebook simulator ("Update Chrome OS" example)

Create your Meets with a nickname, then share the nickname with your students.

You can create a nicknamed Meet either using one of the following methods:

• Go to Meet.Google.com and type in a new or reused nickname in the Join or Start A Meeting box

• Create a Meet link in Google Classroom

• Come up with a Meet Lookup link and share it with your students: 

  1. Example 1 - meet.google.com/lookup/nicknameofyourchoice 

  2. Example 2 - meet.google.com/lookup/anothernickname

When ending the meeting, make sure you are the last one to leave the Meet.

Students can access Meet when you are not there IF

• the Meet link was created in Gmail

• the Meet link was created in Calendar

Also, don't share Meet links, Meet nick names, Meet or Classroom codes publicly, i.e outside your Classroom or Parentsquare

End Meeting for everyone.

Meet updates!

Staff

• Option A - contact your site admin  who verifies you and contacts Tech Services

• Option B - karagon@rioschools.org (805 485-3111) or jmyllari@rioschool.org 

• To verify when using phone or a non-Rio email to contact Tech Services, please provide your name, home address and phone number on file.

Student

• Email the student ID and email address to karagon@rioschools.org & jmyllari@rioschools.org. They will get back to you with a new password.

Make an appointment for 

• Device replacements and pickup at bit.ly/riotechpickup

• In-person consultation / repair at bit.ly/riotechhelp

Staff & Parents

Contact information for remote and in-person support (No Walk-Ins at the DO) 

• communitylearning@rioschools.org

•  (805) 394-8113‬ (voicemail or txt with txt responses)

Hotspots troubleshooting instructions at bit.ly/riohotspotsfaq

Remove your account from the Chromebook, restart the Chromebook and sign in again.