Billing Procedure: Managing Accounts with Atypical Fees and Write Offs
Clinicians have the ability, under certain circumstances, to change the fee structure for a specific patient. The clinician must notify the Billing Director of the fee change and the reason for the change. The Billing Director will create an alert within the patient’s account to reflect the new fee structure. The alert will be set to display on all events.
Billing Technicians will be notified of the account and will monitor the account for correct billing.
It should be noted that accounts that hold in-network insurance are much more complicated to change due to the contract agreement.
The same procedure will apply to balance write offs. Write offs must have a Director’s approval before the billing technician can initiate the write off.