Benefits Verification

Benefit verification will be completed for each patient. The client (provider, intake coordinator, front office staff, etc.) will send the patient’s insurance information to RBF via incoming portals including email, fax or a google form on the RBF website. A “File Share Portal” may also be utilized.

Benefits will be checked by a billing tech within 2 business days of receiving the patient’s complete/necessary insurance information. If all of the necessary information is not received this could cause delays in benefit verification, as the billing tech will need to reach out to the intake coordinator/front office staff to obtain this information.

The process:

The benefits verification information (patient insurance info) is sent by the intake coordinator to the billing tech. Any additional CPT codes that need to be checked will need to be communicated by the client at this time. The tech will contact the insurance company by phone to verify the behavioral health benefits. All information will be recorded and entered in the patient account. Details will be entered in the notes section under the insurance case tab and as an alert (if needed) to the account after account creation.

Payment collection information (other than copays) will be entered in a patient alert so the front office staff or clinicians know what to collect at the time of an appointment.